I played roulette on fortunejack on the 18th Jan 2019. I won some eth and I made 2 withdrawal request on the same day.
I received a notice saying my withdrawal is undergoing regular security check. Usually it will not take more than 6 hours. I waited. It passed 6 hours. I checked again with their customer expectation team. Was again told complicated casss may take up to 24 hours. I waited.
Its more than 24 hours. Its been 30 hours now. I am not getting a responsible reply. No reason given but they keep asking me to wait.
My username is perennial. I enclose here some proof. I am very annoyed and frustrated.