We appreciate that forfeiting a bonus and the associated winnings must be very frustrating, especially given the amount, however our bonuses have straight forward terms and conditions that must be adhered to when used.
There is no problem here, other than you voiding the bonus through your wagering amount. As with any other casino, if you forfeit a bonus, you don’t get to keep the associated winnings.
As clearly illustrated on our welcome bonus page, https://www.emucasino.com/au/promotions/online-casino-bonus/ bonuses are paid out incrementally as you progress through the wagering requirements.
Within your account history, you can clearly see your progress through this – when each 10% bonus increment was credited to your cash balance. You can also see when your bonus and winnings were forfeited - when you placed a bet over the maximum permitted amount.
With our reward bonuses, it is possible to deposit again and keep them active to contribute to the final wagering requirements – this is exactly what you did.
We will request a member of the senior management team get in contact with you, where they will confirm the above.
EmuCasino Customer Support