Complaint #2 FoggyBet Casino

Delaying payment customer service not responsive

By allapollo

2 years ago

Hello,

I started playing at FoggyBet on 8/8/2023 and won some money.

I submitted the requested verification documents on the same day and also requested my withdrawal for the first time.

On 8/9/2023 my withdrawal request was cancelled by the casino and no info or email was given to me why. After contacting the chat they told me I should provide more verification documents (selfie with id). I provided them with that and they accepted them on 8/10/2023 after that I again requested a withdrawal for 1000€. On their FAQ it is stated that withdrawals will be processed in "Payments are processed in a time not exceeding 72 hours".

Now it's 8/15/2023 and it's been over 123 hours since I request the withdrawal.

I hope I can get through to the casino with the help of AskGamblers because FoggyBet customer support isn't helping at all. Only getting the same copy-paste answer from them day to day. I only wish that things proceed forward and I can get the money that I won.

Just to clarify I played raw money only, no bonuses freespins, or anything else.

Disputed Casino FoggyBet Casino

Reason Delayed payment

Amount €62000

Discussion

AskGamblers

• Support Team

2 years ago

Dear @allapollo,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

allapollo

2 years ago

I was very happily surprised today as I received my first withdrawal! Im am now looking forward to receive my following withdrawals and hoping that Foggybet wont take as long to process them as the first one. I hope they will process these following withdrawal request daily because getting all my money withdrawn will still take many months.

I will keep this complaint open until I have received all my money In case more problems occur. I will keep this updated regularly on whats going on.

allapollo

2 years ago

Over 7 weeks now, still waiting for my money. Next week it will be full 2 months LoL. Still hopeful that foggybet would be honest and pay me.

allapollo

2 years ago

This is still the only response i get if i ask about the status of my withdrawal.

"As the review of your account by the responsible department is still in progress we do not have any further information to share at the moment. Kindly note that the reason behind the review is not disclosed with other departments before the completion of it."

Review has been in progress for 7 weeks!

FoggyBet Casino Complaint Stats

Resolved 3 / 5

Avg. Amount $13,508

Avg. Complaint Duration 8 days

Avg. Response Time 3 days

FoggyBet Casino Complaints

See all complaints for this casino

Waiting for 250 euro since February 2024

Hello

I verified myself at FoggyBet, I won some money and I requested a withdrawal of 250euro at 10 February 2024. I sent them emails and they keep saying that my withdrawal is under inspection.

I have been waiting very long time. I was playing fair and didn't break any rules.

This company has a quite good rate here so I am surprise that I have problems with them.

Could You help me please? I am sending screenshot. Regards Michal

Unresolved

€250

My withdrawal is late

I submitted a withdrawal request ( 550 euro ) on 21/12/2023, all my documents have been approved before withdrawal.

I have sent emails to customer service. they always get the same answer that they can't say when the money will come.

I have now been feeling I did not receive my funds for a long time.

Withdrawal requests get processed within 48 hours. I am now waiting 20 full days.

My dear friends I need your help to close this case as you helped me

Unresolved

€550

I am refused verification

I am denied verification despite providing documents exactly as described by the casino.

Upon rejection of the initial document of the payment to Trustly, and my internet bill I was told:

"Sadly, the document you uploaded for the verification of your address and IBAN cannot be accepted due to the fact that it is a screenshot. You are kindly requested to download your original files in PDF format and attach the file or provide us with a photograph of a physical document, so we can review it properly. "

I posted my entire bank statement for the month of September which is the latest one available, in PDF format, as provided by the bank. It is not a screenshot, it is a PDF file. It is completely unedited. It shows my address and IBAN. Still, I am refused verification.

Rejected

Withdrawal failures

The operator has declined my withdrawal requests multiple times without reasons given via e-mail and the latest attempt has been pending since 30.8 totaling 996 euros. Via live chat I was told that the payments department has been informed to speed this up but still no payment. Multiple documents have been sent and approved and several bets placed without bonuses taken so it smells like financial troubles.

Resolved

€996

My withdraw is late

First of all I would like to thank you for your earlier cooperation & help.

My issue started with Foggybet casino on 11/08/2023 after I finished the required wagering and I submitted a withdrawal request ( 226 euro ) on 11/08/2023, Anyhow, verification was accepted/finished i send list of documents attachment and withdraw time.

On daily bases I was sending them emails regarding my withdrawal, since 14/08/2023 but unfortunately it is still pending. Yesterday I received an email from the casino telling me that they can not say any schedule when my withdrawal was processed.

I have now been feeling I did not receive my funds for a long time.

I don't have anything against Foggybet, but I want my payouts. Foggybet info in chatbox tells.-attachment

Withdrawal requests get processed within 48 hours. I am now waiting 4 full days.

My dear friends I need your help to close this case as you helped me.

Resolved

€226