Complaint #8 FatPirate Casino

Closed account keeping money

By Thavibs

1 year ago

Hello, I can not access my fat pirate account for 2 months. They closed it to me from one day to the next without any valid reason, I played on this site only sports betting. I contact them for 2 months by mail, the only answers they gave me are to clear my cache of my browser to log in while my account is blocked. They haven’t replied to my last email. I expect from them at least to be able to consult my balance and recover it in full, I know that it is complicated to continue playing on this kind of site when you are a winning gambler but keeping my money is totally illegal. I also note that I have had the same problem on the same date at 7 other sites.

You will find a proof of my inability to connect in attachment and screens of our exchanges by mail.

Disputed Casino FatPirate Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Thavibs

1 year ago

The money was indeed credited to my bank account.

Thank you.

AskGamblers

• Support Team

1 year ago

Dear @Thavibs,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

FatPirate Casino

• Representative

1 year ago

Dear Thavibs

Thank you for your patience.

Kindly be informed that your balance is complete and paid out on our side .

We hope this clarify the situation for you.

Best Regards
FatPirate Team

FatPirate Casino Complaint Stats

Resolved 12 / 14

Avg. Amount $724

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

FatPirate Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 8 out of 9 complaints in this category have been resolved.

This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.

FatPirate Casino Complaints

See all complaints for this casino

2 weeks of delayed withdrawals

Hi. Waiting already 2 weeks for withdrawals. I have 2 pending withdrawals for total of 500 euros.They are delayed without any reasons.I have contacted help chat,and support by emails several times.Everyday I got the same answer: financial department is busy and thats why my withdrawals are delayed.Account is already verified and thats why I dont know the reason for delay.

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Fat Pirate Casino wont not pay

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I would like to file a complaint against Fat Pirate Casino (fatpirate1.com).

The casino currently owes me a total of €1,300 in pending withdrawals. I submitted several withdrawal requests via Revolut bank transfer, but all of them have remained in “In Progress” status for an extended period without being processed.

The pending withdrawals are:

* €500 requested on 15/06/2026
* €500 requested on 16/06/2026
* €300 requested on 17/06/2026

The total amount owed is €1,300.

My account has sufficient balance, and the casino has not provided a valid explanation for the delay. The withdrawals remain stuck in the verification/processing stage.

I have attached screenshots showing the withdrawal requests and their current status.

I kindly request your assistance in contacting the casino and helping me obtain my funds.

Thank you.

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I am filing this complaint against FatPirate Casino because they are withholding my withdrawal of 160,000 HUF. I requested the payout on March 15, 2026 (Transaction ID:

07d6aaac-869f-423c-818b-e102017fOfOf).

My account is fully KYC verified.

I have contacted support multiple times. Agents Viola and George acknowledged the delay and promised a quick resolution, but the status has been stuck on "Under Review" for 5 days.

Today, March 20, I received yet another template response from George without any specific timeframe for the payment.

This delay is unacceptable.

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Fat Pirate Casino - Withholding payments for days

Good afternoon.

I hope you are well.

I have 3 withdrawals pending with Fat Pirate, since the 2nd, 3rd & 5th of October.

The total amount outstanding is €3299.01, €1500 in withdrawal ,and the rest remaining in the account as you can only have 3 active withdrawals at once, with a maximum of €500 each.

I have followed this up by email with them on a number of occasions, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you

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My withdrawals have been pending far beyond the stated processing time. This is unacceptable and impacts trust.

Please resolve this promptly and ensure future payouts are timely.

My withdrawal was requested on Friday,15th August, and until today, I haven't received it.

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HELLO,

I'm asking for help contacting the casino. I haven't received any email explaining why my account is closed. I can't withdraw my money. I only have my application number. I haven't received any response for 14 days. The casino didn't want to complete the KYC process. If they want to, no problem. I'm open to cooperation. This is my only account. I just want my money back.

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I requested a withdrawal of 500e from FatPirate Casino on 13th of April and it's still in processing state...

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After reading online reviews, I started to feel like it's a scam, although they have a PAGCOR license...

Can you help me get my money?

When I deposited and lost, they had no problem with taking my money....

Thanks

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