Complaint #14 FatPirate Casino

FatPirate Casio - Withdrawal still processing since April 13th

By Mark2424

1 year ago

Hi,

I requested a withdrawal of 500e from FatPirate Casino on 13th of April and it's still in processing state...

When I contact live support, I always get the same answer that due to heavy workload, all payments are delayed and that they notified the relevant department about my issue... but nothing happens as days go by... and I always get the same answer...

After reading online reviews, I started to feel like it's a scam, although they have a PAGCOR license...

Can you help me get my money?

When I deposited and lost, they had no problem with taking my money....

Thanks

Disputed Casino FatPirate Casino

Reason Delayed payment

Amount €500

Discussion

AskGamblers

• Support Team

10 months ago

Dear @Mark2424,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

FatPirate Casino

• Representative

10 months ago

Dear Customer,

Thank you for reaching out.

We would like to inform you that your withdrawal request was processed from our side on 25.04.2025. Please accept our apology for the delay, but due to the fact that it was your first withdrawal request on the website, some checks needed to be made.

Best regards,
FatPirate.com

AskGamblers

• Support Team

10 months ago

Dear all,

This complaint has been reopened as per FatPirate Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

1 year ago

Dear FatPirate Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

FatPirate Casino Complaint Stats

Resolved 11 / 11

Avg. Amount $735

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

FatPirate Casino Complaints

See all complaints for this casino

Delayed withdrawal of 160000 HUF

I am filing this complaint against FatPirate Casino because they are withholding my withdrawal of 160,000 HUF. I requested the payout on March 15, 2026 (Transaction ID:

07d6aaac-869f-423c-818b-e102017fOfOf).

My account is fully KYC verified.

I have contacted support multiple times. Agents Viola and George acknowledged the delay and promised a quick resolution, but the status has been stuck on "Under Review" for 5 days.

Today, March 20, I received yet another template response from George without any specific timeframe for the payment.

This delay is unacceptable.

Resolved

Ft160,000

Fat Pirate Casino - Withholding payments for days

Good afternoon.

I hope you are well.

I have 3 withdrawals pending with Fat Pirate, since the 2nd, 3rd & 5th of October.

The total amount outstanding is €3299.01, €1500 in withdrawal ,and the rest remaining in the account as you can only have 3 active withdrawals at once, with a maximum of €500 each.

I have followed this up by email with them on a number of occasions, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you

Resolved

€3,299

Delayed withdrawal since August 15th

I'm writing to express frustration over the delayed payments from FatPirate Casino.

My withdrawals have been pending far beyond the stated processing time. This is unacceptable and impacts trust.

Please resolve this promptly and ensure future payouts are timely.

My withdrawal was requested on Friday,15th August, and until today, I haven't received it.

Resolved

€500

Waiting over 14 days for reply

HELLO,

I'm asking for help contacting the casino. I haven't received any email explaining why my account is closed. I can't withdraw my money. I only have my application number. I haven't received any response for 14 days. The casino didn't want to complete the KYC process. If they want to, no problem. I'm open to cooperation. This is my only account. I just want my money back.

Please help me contact the casino.

Resolved

€1,445

Can't close account

Hello, my complaint is about Fatpirate casino. I have asked to close my account 25 times, they answered me 2 times why I want to close my account. I wrote that I am not satisfied with the casino and my playing here is not safe. No one answered me further. I wrote to email support and chat. Please help me close my account.

Resolved

Payment withdraw

I started a withdrawal more than a month ago but they are just wasting time. They have also checked my account. I have sent all the documents I need and of course they have accepted them. Then they suddenly block the payment option. I have transferred to many online casinos, both in and out, but this is by far the worst online casino experience I have ever had. And of course I have written at least 5 emails to support but none of them have been answered.

Resolved

Ft160,000

Can't withdraw from fatpirate

I have been trying to withdraw 15,000 CZK for over 2 weeks, I withdrew 4,000 to the card, but nothing happened and we withdrew again to the bank account, still nothing happened. I can't withdraw more than 4,000, I want to withdraw the entire 15,500 CZK that I have in my account. I contacted 25 operators on chat. I contacted by email, I didn't receive any relevant solution. I want the fat pirate casino to send money to my account.

Rejected

Kč15,000

Closed account keeping money

Hello, I can not access my fat pirate account for 2 months. They closed it to me from one day to the next without any valid reason, I played on this site only sports betting. I contact them for 2 months by mail, the only answers they gave me are to clear my cache of my browser to log in while my account is blocked. They haven’t replied to my last email. I expect from them at least to be able to consult my balance and recover it in full, I know that it is complicated to continue playing on this kind of site when you are a winning gambler but keeping my money is totally illegal. I also note that I have had the same problem on the same date at 7 other sites.

You will find a proof of my inability to connect in attachment and screens of our exchanges by mail.

Resolved

Withdrawal declined twice

I have made a withdrawal from the casino two times. I used the same method to withdraw that I used to deposit my money.

Casino canceled my withdrawal on the 25th of December and told me the reason was an "issue with the payment provider" - that is hard to believe, because I paid it throw the bank's own internet banking and they told me.

After that, I made a new withdrawal on 26th December, on the same method, because I was told to do so by the support. Now the withdrawal was canceled again on 1 February.

On chat and email, they just tell me that we will do our best and you need to wait a bit longer. One worker told me that it had been open for 3 days. And they say all the time that they are in the timeline even if it has been 2 weeks since my first withdrawal.

I haven't yet received my payment.

The withdrawal is 2600 sek, and now it's just pending once more.

Resolved

kr2,600

Missing funds 141 blackjack

On Monday 20th january 2025 i played 2 hands blackjack gold saloon 1 (Evolution table) and the first game with Game id 18 02 33 BET ID 77266047201 placed a bet 87€ and my hand was 20 and i decided to cash out at 122€ but the amout was not added to my account balance

Game 2 with game Number 19 41 26
BET ID 77302429481
I placed a bet of 13 € and my hand was again 20 so i decided to cash out again at 19€ but this amout was also not added to my account

After the 2 games i contacted Evolution Live support at the gold saloon 1 table and i explained everything as i mention above and they gave me an CASE ID SD-4732652 and i have to contact the Fatpirate costumer support

They told me they sended my cause to the financial departement and they will solve this very fast but today we are the 23th january and the total missing win of 141 is still not added to my account

Please help me to solve this cuz the costumer support says only i have to wait longer and longer but they dont fix it at all

Resolved

€141