Complaint #9 Fantastic Spins Casino

Will not pay me my funds

By Lh917

2 months ago

I withdrew over £3000 1 month ago.

Immediately after withdrawing from Fantastic Spins then closed my account and asked for various documents, some of which I had already sent them. Anyway, I provided every single document they asked for, bank statements, proof of id, proof of funds, proof of address, and now the replies are getting slower or none at all.

The last email I received was on the 10th March 2026, stating that I will receive an update within the next 7 working days with an outcome. It is now the 23rd march and I have still received nothing.

I believe that if I hadn’t made a withdrawal and kept depositing, my account wouldn’t have randomly been closed, and now they are doing everything in their power to stall the withdrawal of my funds.

1 month is totally unacceptable!

Disputed Casino Fantastic Spins Casino

Reason Delayed payment

Amount £3000

Discussion

Lh917

2 months ago

They emailed me on the 24th saying the following.

we need an additional 7 business days to be able to provide a full and final resolution for your case

AskGamblers

• Support Team

2 months ago

Dear Fantastic Spins Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Fantastic Spins Casino Complaint Stats

Resolved 2 / 3

Avg. Amount $1,341

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Fantastic Spins Casino Complaints

See all complaints for this casino

Fantastic Spins will not complete verification process

I recently won ~£8,000 on my Fantastic Spins account. For the past 3 weeks I have been trying to complete the verification process to collect my winnings. All requested documentation has been submitted including a passport photo with me holding my passport and a full PDF of my bank statement over a specific period requested by Fantastic Spins to show withdrawals to Fantastic Spins from the account.

Fantastic Spins have blocked my account and access to the 24hr support. They also still refuse to deposit my winnings in the account provided. Numerous emails have been sent asking for progress updates with either no/slow responses often asking for the documentation that has already been sent in previous emails.

Could you please assist in encouraging Fantastic Spins to act in a fair and just way.

Resolved

Refused my withdrawal

I have used this site and won money I have provided all my documentation they asked for and they still don’t approve my withdrawal. I don’t think this is acceptable and they have also blocked my account.i have won with this site several times before and they have paid out no problem this time I don’t know why they have said no. I also have proof of my deposits and withdrawals that have been successful. Please can you help me with this it’s not acceptable.

Resolved