Complaint #4 Fantastic Spins Casino

Refused my withdrawal

By Ertan96

2 years ago

Message on forum

I have used this site and won money I have provided all my documentation they asked for and they still don’t approve my withdrawal. I don’t think this is acceptable and they have also blocked my account.i have won with this site several times before and they have paid out no problem this time I don’t know why they have said no. I also have proof of my deposits and withdrawals that have been successful. Please can you help me with this it’s not acceptable.

Disputed Casino Fantastic Spins Casino

Reason Refund declined

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Fantastic Spins Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Fantastic Spins Casino

• Representative

2 years ago

Player used someone else's credit card to deposit and play. This is not allowed in the UK.

All gambling must be funded by the player only. They can not get funds from someone else to source their gambling. This breaks both fraud, money laundering and gambling regulations.

Until full review can be done on this player on their source of funds and legitimate reason for using an another persons bank card can be established the account is unlikely to be reopened.

The money deposited using this card will be refunded to the owner of the bank card minus any previous withdrawals received.

AskGamblers

• Support Team

2 years ago

Dear @Ertan96,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Fantastic Spins Casino Complaint Stats

Resolved 2 / 3

Avg. Amount $1,341

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Fantastic Spins Casino Complaints

See all complaints for this casino

Will not pay me my funds

I withdrew over £3000 1 month ago.

Immediately after withdrawing from Fantastic Spins then closed my account and asked for various documents, some of which I had already sent them. Anyway, I provided every single document they asked for, bank statements, proof of id, proof of funds, proof of address, and now the replies are getting slower or none at all.

The last email I received was on the 10th March 2026, stating that I will receive an update within the next 7 working days with an outcome. It is now the 23rd march and I have still received nothing.

I believe that if I hadn’t made a withdrawal and kept depositing, my account wouldn’t have randomly been closed, and now they are doing everything in their power to stall the withdrawal of my funds.

1 month is totally unacceptable!

Unresolved

£3,000

Fantastic Spins will not complete verification process

I recently won ~£8,000 on my Fantastic Spins account. For the past 3 weeks I have been trying to complete the verification process to collect my winnings. All requested documentation has been submitted including a passport photo with me holding my passport and a full PDF of my bank statement over a specific period requested by Fantastic Spins to show withdrawals to Fantastic Spins from the account.

Fantastic Spins have blocked my account and access to the 24hr support. They also still refuse to deposit my winnings in the account provided. Numerous emails have been sent asking for progress updates with either no/slow responses often asking for the documentation that has already been sent in previous emails.

Could you please assist in encouraging Fantastic Spins to act in a fair and just way.

Resolved