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Silver Oak Casino - Sent me bad cheque, refusing to issue a new one

RESOLVED
spunkster United States Message
Posted on 01 December 2017

I was issued a check in the amount of $2450 on 1/30/17 after waiting nearly two months. I then took the check to my small, local bank and deposited it there. I was notified approximately four weeks later that the check was returned as "unable to process." After I assured them that the funds were there, they sent the check on to their larger sister bank to attempt to process. After quite some time, it came back "unable to process" as well and I had to reimburse the bank the original $2450. At that time, over 90 days had passed and the original check had expired. I contacted Silver Oak and they told me to sent a letter from my bank as proof and they would issue me another check. So, I did. My bank drafted an official letter explaining that the check had been returned and they were unable to process it. I submitted all new ID forms, change of address forms, etc to Silver Oak. Every time I spoke to a representative, they assured me it had been "escalated" and payment should be coming soon. However, tonight when I chatted with "Cavit" he asked me why I waited 8 months to do anything about it?!? I explained that I've emailed, chatted, and called dozens of times, but feel like I am just getting the run around. I would really like to get paid the money I am owed. It's as simple as verifying that the check that was issued to me was indeed not cashed, and issuing me another one.

AskGamblers
Posted on 05 December 2017

This complaint has been reopened as per Silver Oak Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on 07 December 2017

Hi Spunkster--

I'm very sorry for my slow reply--I've been swamped. :-/

I should be able to resolve this fairly easily. I've just sent you a private message (here at AskGamblers), with my private email address. Please send me the letter you've received from your bank--this should be all that will be necessary to get this on track for you.

All the best,

Tawni

AskGamblers
Posted on 11 December 2017

Dear @spunkster,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Posted on 14 December 2017

Hi Spunkster--

I'm pleased to tell you that the re-issue of the check was sorted, yesterday: 12/13 Paid $2460 for transaction #71787110A. I would expect to have tracking for this towards the middle of this coming week--as soon as I have this, I'll update this thread.

I'd also like to make an important clarification for anyone following this thread: The check in question was not declined by the player's bank due to insufficient funds or anything negative against our casinos. The check was returned to the player, as her bank was unable to process Canadian checks.

Tawni

AskGamblers
Posted on 18 December 2017

Dear @spunkster,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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