Complaint #371 Silver Oak Casino

Sent me bad cheque, refusing to issue a new one

By spunkster

8 years ago

I was issued a check in the amount of $2450 on 1/30/17 after waiting nearly two months. I then took the check to my small, local bank and deposited it there. I was notified approximately four weeks later that the check was returned as "unable to process." After I assured them that the funds were there, they sent the check on to their larger sister bank to attempt to process. After quite some time, it came back "unable to process" as well and I had to reimburse the bank the original $2450. At that time, over 90 days had passed and the original check had expired. I contacted Silver Oak and they told me to sent a letter from my bank as proof and they would issue me another check. So, I did. My bank drafted an official letter explaining that the check had been returned and they were unable to process it. I submitted all new ID forms, change of address forms, etc to Silver Oak. Every time I spoke to a representative, they assured me it had been "escalated" and payment should be coming soon. However, tonight when I chatted with "Cavit" he asked me why I waited 8 months to do anything about it?!? I explained that I've emailed, chatted, and called dozens of times, but feel like I am just getting the run around. I would really like to get paid the money I am owed. It's as simple as verifying that the check that was issued to me was indeed not cashed, and issuing me another one.

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $2450

Discussion

AskGamblers

• Support Team

8 years ago

Dear @spunkster,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Silver Oak Casino

• Representative

8 years ago

Hi Spunkster--

I'm pleased to tell you that the re-issue of the check was sorted, yesterday: 12/13 Paid $2460 for transaction #71787110A. I would expect to have tracking for this towards the middle of this coming week--as soon as I have this, I'll update this thread.

I'd also like to make an important clarification for anyone following this thread: The check in question was not declined by the player's bank due to insufficient funds or anything negative against our casinos. The check was returned to the player, as her bank was unable to process Canadian checks.

Tawni

AskGamblers

• Support Team

8 years ago

Dear @spunkster,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Silver Oak Casino

• Representative

8 years ago

Hi Spunkster--

I'm very sorry for my slow reply--I've been swamped. :-/

I should be able to resolve this fairly easily. I've just sent you a private message (here at AskGamblers), with my private email address. Please send me the letter you've received from your bank--this should be all that will be necessary to get this on track for you.

All the best,

Tawni

Silver Oak Casino Complaint Stats

Resolved 503 / 523

Avg. Amount $3,698

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 460 out of 478 complaints in this category have been resolved.

This operator's average complaint duration is 26 days, while the average duration across all operators is 8 days.

Silver Oak Casino Complaints

See all complaints for this casino

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

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Big win in line with rules and they just declined my second payout after i got the first of several

I have been playing with this company for years. They run several Inclave casinos. I finally hit it big, $22k! I lived in Nevada for years, so I'm used to the royal treatment with a big win. So to my surprise, I got the opposite. They stripped my ability to play with Bonus play anymore and my ability to use their expedited Coindraw service. As you will see in all the provided receipts, I was scheduled for 2nd payment 11/10/2025 at roughly 5:00am. Well surprise, surprise! it's almost 2pm, on 11/10 and they just actively ignored my support chat i opened for 30 min. I really hoped I did not have to take this public. Was wishing you can work with me to get what is rightfully owed to me. or you best recommendations for a law firm that specializes in online casinos not paying out. thanks again

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Banking information for withdrawal

I have sent them everything - my last month's big statement, and they’re saying it wasn’t funded over $20 at the end, then I sent the recent page of the current bank statement that has not come out yet. The recent documents of it with the balance, and they are still not they were allowing me to wait till the new bank statement comes out.

I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

Resolved

Delayed payment 7500 USD

I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

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So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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Delayed Payment SilverOak and 2500 USD

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Casino declined 1700 withdrawal after Litecoin verification

I won $1,700 from free spins at Silver Oak Casino, and my balance showed as withdrawable. I was told to send $10 in Litecoin to verify my crypto wallet. I sent it as instructed and received a confirmation email saying my documents were processed.

However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

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