What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Recent Searches

Clear

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

EnzoCasino - Credit card verification and pending payment issues

REJECTED
Complaint Info
Disputed casino EnzoCasino
Reason Verification issues
Amount € 300
Posted on March 24, 2019

Hello after several emails, the Enzo casino does not pay a € 300 winnings saying that the photo of my credit card is not clear. I sent many emails with different photos but nothing. What can I do? My credit card is like that, the numbers are slightly faded but you can see them.
If my card is not clear to withdraw, it is not clear even to deposit, so will these be reimbursed? I don't think this will happen. Thanks for your support. Alan

Posted on March 24, 2019

Good evening, after 15 days the documents were accepted, but the bank transfer was not done. Yesterday I played the full amount ... the casino played dirty and that's why I don't consider it a serious casino. I certainly won't have anything to do with them anymore. Greetings Alan

Posted on March 25, 2019

Dear ENJOY84

Thank you for bringing this matter to our attention.

We will investigate your concerns and update you accordingly.

Kind regards

Casino Enzo

AskGamblers
Posted on March 25, 2019

Based on player's last post it is now obvious that the disputed withdrawal amount has been reversed by the player. In such situation, AskGamblers Complaints Team have no other option, but to reject the case as the main complaints subject is no longer valid.

AskGamblers
Posted on August 26, 2020

Based on player's last post it is now obvious that the disputed withdrawal amount has been reversed by the player. In such situation, AskGamblers Complaints Team have no other option, but to reject the case as the main complaints subject is no longer valid.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy