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EnzoCasino - Deposited money but cannot play

RESOLVED
Complaint Info
Disputed casino EnzoCasino
Reason Software glitch
Amount $ 50
Posted on June 1, 2018

I deposited $50 with a paysafe card and I went to play a game and all I got was a black screen with red lettering saying {{mec.header.tags}} I cant contact support or even get on the site everytime I try I get that black page. Can someone please help I sick and tired of losing my money because of casino error. It's not fair. Please fix this problem or return my money back to my paysafe card

Posted on June 3, 2018

Hello SADIE81,

Thank you for bringing this matter to our attention.

Please be advised it seemed that you had an open round. Before you next play please make sure to clear all your cookies from the browser.

If there are further issues and you cannot access live chat, available 24/7, then please do send us an email to: suppor­[email protected]­nzo­cas­ino.com and we will endeavor to deal with the matter as speedily as possible.

As we see you have since been able to play.

We would be grateful if you could confirm this.

Kind regards

Enzo Casino Support Team

AskGamblers
Posted on June 6, 2018

Dear @Sadie81,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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