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EmuCasino - Withdrawals Not Being Paid

RESOLVED
Complaint Info
Disputed casino EmuCasino
Reason Delayed payment
Amount $ 7098.72
Zidarich Victoria
Posted on January 3, 2020

I have withdrawn $7098.72 with 4 seperate withdrawals, $1900 all up withdrawn on 16th December $710 withdrawn on 18th December and $4488.72 withdrawn on 24th December.
It has been over 10 business days, i was told i would revieve the withdrawals made on 16th and 18th december by this past monday.
Emu casino continues to lie and delay my winnings.
They have said that my bank rejected the payments which is not true. I would like my winnings totaling $7098.72 paid immidiately to my bank account provided to them. Or i will be forced to take legal action.

Posted on January 7, 2020

Hi ZIDARICH,

Thank you for your feedback.

Please be advised that we are currently investigating this matter and we will respond to you soon.

We appreciate your patience.

Thank you kindly.

Sincerely,
EmuCasino Customer Support

Zidarich Victoria
Posted on January 7, 2020

I am still waiting on withdrawals of $1100 and $4488.72.
I have provided screenshots of my bank account that i originally withdrew the funds too. As you'll see there are no payments from your casino.
I would like to make them a visa withdrawal as that works.

Posted on January 9, 2020

Hi ZIDARICH,

Thank you for your patience.

We believe this your issues have been resolved by our Payments Team and they have notified you via email.

Please contact us if you have any matters that need addressing.

Thank you kindly.

Sincerely,
EmuCasino Customer Support

AskGamblers
Posted on January 9, 2020

Dear @Zidarich,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

AskGamblers
Posted on January 29, 2020

AskGamblers Complaints Team has been informed by the player via email that their complaint has been successfully resolved.

The case is being officially closed now.

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