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EmuCasino - Missing Withdrawal of $6,000

RESOLVED
Complaint Info
Disputed casino EmuCasino
Reason Delayed payment
Amount $ 6000
Posted on July 26, 2019

Let me start by saying I am fully verified with EmuCasino and I have received withdrawals to the same bank account (1 and only bank account) on file.

On June 12/2019 I made a $6,000 withdrawal. It never arrived, after 10 days I contacted support and was told there was a delay on there end. They later resubmitted it on June 22.

After several days I contacted them again to see why I still haven’t received my withdrawal. They so called escalated the matter to the payment team which later asked me to submit my bank statement which I have done as proof that the withdrawal never was received. Did not change any bank info, same account that I always use to lose lots of money and sometimes win a little bit of money.

It is now July 25/2019 and I still have not received my withdrawal. I contact them every day and I get a “copy n’ pasted” response: ( I can see this has been escalated to the Payment Team and we are currently waiting on a update.) When I ask for an ETA the answer is “they will get back to you at the soonest”.

I have asked them for a contact number, a manger, and even the licensing company and was told this is Classified information

Posted on July 29, 2019

Dear NICKRONE,

Thank you for bringing this up to our attention.

Apologies that this has taken longer than desired. Please be informed that we have reached out to our payment service provider to identify the root-cause for the delay and we've received a confirmation that they will expedite this payment process. You will be receiving the funds within 2 – 3 working days. Please bear with us for time being and rest assured that the funds will arrive in your account.

Feel free to reach out to us via live chat or email for further assistance related to your account.

Regards,
Sincerely,
EmuCasino Customer Support Team

Posted on August 1, 2019

I would like to say I have just received my funds from EMU after waiting nearly 7 weeks. Thank you Askgamblers.com, I truly believe this would have went on even longer if it wasn’t for you.

AskGamblers
Posted on August 1, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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