Complaint #99
EmuCasino
Missing Withdrawal of $6,000
7 years ago
Let me start by saying I am fully verified with EmuCasino and I have received withdrawals to the same bank account (1 and only bank account) on file.
On June 12/2019 I made a $6,000 withdrawal. It never arrived, after 10 days I contacted support and was told there was a delay on there end. They later resubmitted it on June 22.
After several days I contacted them again to see why I still haven’t received my withdrawal. They so called escalated the matter to the payment team which later asked me to submit my bank statement which I have done as proof that the withdrawal never was received. Did not change any bank info, same account that I always use to lose lots of money and sometimes win a little bit of money.
It is now July 25/2019 and I still have not received my withdrawal. I contact them every day and I get a “copy n’ pasted” response: ( I can see this has been escalated to the Payment Team and we are currently waiting on a update.) When I ask for an ETA the answer is “they will get back to you at the soonest”.
I have asked them for a contact number, a manger, and even the licensing company and was told this is Classified information
On June 12/2019 I made a $6,000 withdrawal. It never arrived, after 10 days I contacted support and was told there was a delay on there end. They later resubmitted it on June 22.
After several days I contacted them again to see why I still haven’t received my withdrawal. They so called escalated the matter to the payment team which later asked me to submit my bank statement which I have done as proof that the withdrawal never was received. Did not change any bank info, same account that I always use to lose lots of money and sometimes win a little bit of money.
It is now July 25/2019 and I still have not received my withdrawal. I contact them every day and I get a “copy n’ pasted” response: ( I can see this has been escalated to the Payment Team and we are currently waiting on a update.) When I ask for an ETA the answer is “they will get back to you at the soonest”.
I have asked them for a contact number, a manger, and even the licensing company and was told this is Classified information
EmuCasino Complaint Stats
Resolved
51 / 53
Avg. Amount
$4,694
Avg. Complaint Duration
9 days
Avg. Response Time
2 days
EmuCasino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 41 out of 42 complaints in this category have been resolved.
This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.
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