Complaint #39
EmuCasino
Delaying account verification for tool long now
7 years ago
I have been waiting 80 hours for this company to validate my documents after a decent win. Their terms state that it should take between 3 to 24 hours. I have written a few times but seem to be getting computer generated replys advising me that they have my documents and will respond in 24 hours but never do. I feel they are stalling, hoping I will play and lose my winnings. Can you do anything for me?
Hi Emucasino,
My issue is not the fact you are trying to recoup $616.20 from bonuses you inadvertently awarded to a closed account from two months ago (or should it be?).
My issue is it took 10 days from the time I tried to withdraw my winnings, which included account verification, complaints written, the inability to deposit funds into my credit card (as my bank wouldn’t allow this) and then finally a confirmation from yourself written on askgamblers that you had processed my winnings. At no time during these 10 days did you inform me you would be deducting money from my winnings. You lead me to believe I would be receiving the amount I withdrew which was $8000. It clearly shows in my transaction history that $8000 was withdrawn from my account on the 17th and 20th June, a screenshot of my transaction history is provided below. It was only at the very last stage, right at the death, did you decide to make the deduction. My issue is that you lead me to believe I was to receive $8000 and based on my winnings and the confirmation post on ask gamblers that you had processed my withdrawal I made a calculated playing deposit of $3800, I chose this amount because that is what I was prepared to lose. If you had informed me during those 10 very long days of trying to get my winnings and not at the moment you processed the withdrawal I would have based my playing deposit on a lower figure. Look at the screenshot and you tell me if this fair!!
Just like you ‘inadvertently’ awarded me extra bonuses I ‘inadvertently’ deposited too much money into your casino because of your failure to advise me in a timely manner that you would be making a deduction.
Maybe if I talk ‘casino talk’ you are more likely to understand. Here goes - Technical glitches due to Emucasinos incompetence can occur but are exceptionally rare and in such events I hope that you understand I need to recoup the extra $600 I deposited. Your understanding in this matter is greatly appreciated and look forward to you crediting my account $600.
My issue is not the fact you are trying to recoup $616.20 from bonuses you inadvertently awarded to a closed account from two months ago (or should it be?).
My issue is it took 10 days from the time I tried to withdraw my winnings, which included account verification, complaints written, the inability to deposit funds into my credit card (as my bank wouldn’t allow this) and then finally a confirmation from yourself written on askgamblers that you had processed my winnings. At no time during these 10 days did you inform me you would be deducting money from my winnings. You lead me to believe I would be receiving the amount I withdrew which was $8000. It clearly shows in my transaction history that $8000 was withdrawn from my account on the 17th and 20th June, a screenshot of my transaction history is provided below. It was only at the very last stage, right at the death, did you decide to make the deduction. My issue is that you lead me to believe I was to receive $8000 and based on my winnings and the confirmation post on ask gamblers that you had processed my withdrawal I made a calculated playing deposit of $3800, I chose this amount because that is what I was prepared to lose. If you had informed me during those 10 very long days of trying to get my winnings and not at the moment you processed the withdrawal I would have based my playing deposit on a lower figure. Look at the screenshot and you tell me if this fair!!
Just like you ‘inadvertently’ awarded me extra bonuses I ‘inadvertently’ deposited too much money into your casino because of your failure to advise me in a timely manner that you would be making a deduction.
Maybe if I talk ‘casino talk’ you are more likely to understand. Here goes - Technical glitches due to Emucasinos incompetence can occur but are exceptionally rare and in such events I hope that you understand I need to recoup the extra $600 I deposited. Your understanding in this matter is greatly appreciated and look forward to you crediting my account $600.
EmuCasino Complaint Stats
Resolved
51 / 53
Avg. Amount
$4,694
Avg. Complaint Duration
9 days
Avg. Response Time
2 days
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