Complaint #9
DudeSpin Casino
No verfication and no payments
3 weeks ago
I would like to outline my current situation with Dudespin Casino, as both my account verification and my withdrawals are being extremely delayed.
**At the end of March 2026, I won a total of around 30,000 CHF** at Dudespin. Initially, a few smaller withdrawals were processed successfully ($3 \times 1,000 \text{ CHF}$ and $1 \times 500 \text{ CHF}$). Shortly after, however, all further withdrawals were left as **"pending"**, and the casino requested a full KYC/verification process.
**On April 13, 2026, I submitted all requested documents in full**, including:
* ID document
* Proof of address
* Payment/card verification
* Additionally, at a later date, a selfie verification holding my ID
Since then, my verification status has been **permanently "under review"**. This process has now been dragging on for **nearly 7 weeks**. Despite contacting VIP support and live chat numerous times, I have been receiving the exact same generic responses for weeks:
* My case is still with the finance/verification department
* I need to remain patient
* No specific timeframe can be provided
**On May 18, 2026, VIP support even informed me that my verification was now being processed "with priority."** Despite this assurance, absolutely nothing has been resolved to date.
A few days ago, the three "pending" withdrawals that had been outstanding since the end of March were **suddenly cancelled and credited back to my casino account**. Upon inquiry, VIP support confirmed in writing that this cancellation was directly linked to the ongoing verification.
**Key Points:**
* **My account remains active**
* **My winnings have not been voided**
* **The balance is still fully visible**
* **No allegations of fraud or rule violations** have ever been made against me
* Despite this, **not a single further withdrawal has been processed** since late March
Additionally, **I opened a complaint on Casino Guru**. According to Casino Guru, Dudespin **failed to respond to my case** despite multiple contact attempts, even though the casino actively replies to many other complaints on the platform. As a result, my complaint was ultimately **closed as unresolved**.
I have provided all requested documents, cooperated fully at every step, and yet I have been waiting for **almost two months** without a concrete solution or a reasonable timeframe for the completion of my verification and the payout of my winnings.
**At the end of March 2026, I won a total of around 30,000 CHF** at Dudespin. Initially, a few smaller withdrawals were processed successfully ($3 \times 1,000 \text{ CHF}$ and $1 \times 500 \text{ CHF}$). Shortly after, however, all further withdrawals were left as **"pending"**, and the casino requested a full KYC/verification process.
**On April 13, 2026, I submitted all requested documents in full**, including:
* ID document
* Proof of address
* Payment/card verification
* Additionally, at a later date, a selfie verification holding my ID
Since then, my verification status has been **permanently "under review"**. This process has now been dragging on for **nearly 7 weeks**. Despite contacting VIP support and live chat numerous times, I have been receiving the exact same generic responses for weeks:
* My case is still with the finance/verification department
* I need to remain patient
* No specific timeframe can be provided
**On May 18, 2026, VIP support even informed me that my verification was now being processed "with priority."** Despite this assurance, absolutely nothing has been resolved to date.
A few days ago, the three "pending" withdrawals that had been outstanding since the end of March were **suddenly cancelled and credited back to my casino account**. Upon inquiry, VIP support confirmed in writing that this cancellation was directly linked to the ongoing verification.
**Key Points:**
* **My account remains active**
* **My winnings have not been voided**
* **The balance is still fully visible**
* **No allegations of fraud or rule violations** have ever been made against me
* Despite this, **not a single further withdrawal has been processed** since late March
Additionally, **I opened a complaint on Casino Guru**. According to Casino Guru, Dudespin **failed to respond to my case** despite multiple contact attempts, even though the casino actively replies to many other complaints on the platform. As a result, my complaint was ultimately **closed as unresolved**.
I have provided all requested documents, cooperated fully at every step, and yet I have been waiting for **almost two months** without a concrete solution or a reasonable timeframe for the completion of my verification and the payout of my winnings.
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