Complaint #13 DudeSpin Casino

Has been unjustifiably blocking withdrawals since August 21

By kacper k.

2 months ago

Hello. I am filing a complaint against Dudespin Casino regarding the unjustified delay of three withdrawals totaling 1,755 PLN. I requested the first withdrawal of 855 PLN on August 21, 2026 (Transaction ID: b951fffa-eb08-4ba4-aecf-b9b67d04bdbd), the second of 270 PLN on August 24, 2026 (Transaction ID: f399661c-49c8-4503-ac7e-f915cd86fc3d), and the third of 630 PLN on August 25, 2026 (Transaction ID: 667f8324-e648-4310-8e3c-63a09b9c0304). My player account status is "Fully Verified." The casino has exceeded the 72-hour timeframe for processing transactions stipulated in the terms and conditions. On live chat, customer support repeatedly copies and pastes the same canned response about "patience" and refuses to provide a specific reason for the delay. Please help me recover my funds.

Disputed Casino DudeSpin Casino

Reason Delayed payment

Amount zł1755

Discussion

AskGamblers

• Support Team

1 week ago

Dear @kacperkantor10,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

DudeSpin Casino

• Representative

1 week ago

Dear All,

Thank you for reaching out.
Following a review into the account, we can formally confirm that all requested withdrawals have been successfully processed to the player's designated payment method. Furthermore, there are no pending, held, or queued withdrawal transactions on the profile, and the active playable and withdrawable balance stands at 0.00 EUR.

Additionally, please note that the account has been permanently closed in accordance with the player's explicit request.

Please reach out if any further assistance is required.

Kind regards,
Dudespin Casino Team

AskGamblers

• Support Team

1 week ago

Dear DudeSpin Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

DudeSpin Casino

• Representative

1 week ago

Dear kacper k,

Thank you for reaching out to us.
We are sorry to hear about your frustration.
In order to further investigate your case we kindly ask you to provide us with the email address connected to your account.
Thank you for your understanding.

Kind regards,
DudeSpin Casino Team

DudeSpin Casino Complaint Stats

Resolved 6 / 6

Avg. Amount $7,123

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

DudeSpin Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 6 out of 6 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 7 days.

DudeSpin Casino Complaints

See all complaints for this casino

Withholding 500 euro Solana withdrawal

I requested a withdrawal of €500 via Solana (SOL) last Friday. My account is fully verified, and there are no active bonuses or pending wagering requirements attached to these funds.

The casino is intentionally stalling the payment. Live support keeps using generic copy-paste templates, claiming that, according to their Terms and Conditions, transactions take "3 business days." However, it has been nearly 5 calendar days now, and since this is a cryptocurrency withdrawal, there is absolutely no technical or security-related reason for such a delay.

The casino refuses to provide a TxID (Transaction ID) or any proof that the payment is being processed. They are holding my legitimate winnings without valid cause. I am filing this official complaint to request the immediate release of my funds to my Solana wallet.

Resolved

€500

No verfication and no payments

I would like to outline my current situation with Dudespin Casino, as both my account verification and my withdrawals are being extremely delayed.

**At the end of March 2026, I won a total of around 30,000 CHF** at Dudespin. Initially, a few smaller withdrawals were processed successfully ($3 \times 1,000 \text{ CHF}$ and $1 \times 500 \text{ CHF}$). Shortly after, however, all further withdrawals were left as **"pending"**, and the casino requested a full KYC/verification process.

**On April 13, 2026, I submitted all requested documents in full**, including:

* ID document
* Proof of address
* Payment/card verification
* Additionally, at a later date, a selfie verification holding my ID

Since then, my verification status has been **permanently "under review"**. This process has now been dragging on for **nearly 7 weeks**. Despite contacting VIP support and live chat numerous times, I have been receiving the exact same generic responses for weeks:

* My case is still with the finance/verification department
* I need to remain patient
* No specific timeframe can be provided

**On May 18, 2026, VIP support even informed me that my verification was now being processed "with priority."** Despite this assurance, absolutely nothing has been resolved to date.

A few days ago, the three "pending" withdrawals that had been outstanding since the end of March were **suddenly cancelled and credited back to my casino account**. Upon inquiry, VIP support confirmed in writing that this cancellation was directly linked to the ongoing verification.

**Key Points:**

* **My account remains active**
* **My winnings have not been voided**
* **The balance is still fully visible**
* **No allegations of fraud or rule violations** have ever been made against me
* Despite this, **not a single further withdrawal has been processed** since late March

Additionally, **I opened a complaint on Casino Guru**. According to Casino Guru, Dudespin **failed to respond to my case** despite multiple contact attempts, even though the casino actively replies to many other complaints on the platform. As a result, my complaint was ultimately **closed as unresolved**.

I have provided all requested documents, cooperated fully at every step, and yet I have been waiting for **almost two months** without a concrete solution or a reasonable timeframe for the completion of my verification and the payout of my winnings.

Resolved

CHF26,500

One month no payment

I was playing on the casino frequently before I got my last win. They were always good with previous payments. This time around won on them and they haven't paid me in a month. There has been no communication on their end as to why they have delayed the payments. I would like to have a conversation with the casino on your platform to hopefully expedite the process that has dragged on for too long.

Resolved

$750

Delayed payment of withdrawing funds

Hi I made a withdrawal on 20/4 for 500 euros , 21/4 for 500.00 euros and on 22/4 for 500 euros I have a real balance of 8500.00 so total winnings to withdraw 10,000.00 euros.
I was told that withdrawals would be processed within 3 business days 1 day after the withdrawal was made but I haven’t received anything
When I contact the casino I’m told that there is a delay in processing payments I understand that but I have seen numerous articles online that they are facing to same situation and being fobbed off with no other explanation.
I don’t feel like I’m getting proper clarity at all .. I have emailed customer service but haven’t got a response.. when I contact live support I’m getting the same message that there is a delay but my funds are safe.
I would jute like some assistance and to Try and get this resolved as soon as possible
Thanks for your time

Resolved

€1,500

Two withdrawal requests pending for over 1 month

Dear AskGamblers Team,

I am a player from Germany at Dudespin Casino.

Full Name: <removed>

Total winnings: Approximately €6,000.

Current real balance: €5,000 (screenshot attached showing “Echtes Guthaben: 5,000 €”).

I have two pending withdrawal requests of €500 each via Mastercard (total €1,000 pending):

• One requested on 06.01.2026 at 02:38:39, Transaction ID: ee3b7bc1-0fde-47c2-bc02-f92272b65349

• One requested on 07.01.2026 at 07:19:52, Transaction ID: b81beb3c-c946-48b8-b179-466e9ba49881

Both are stuck at status “In Bearbeitung” (Step 2: Überprüfung der Transaktionsanfrage).

According to casino rules, max 3 pending withdrawals at a time, with €500 daily limit. After these two, no further withdrawals can be requested until one is processed. However, neither has progressed in over one month, blocking the remaining €5,000 real balance.

The account shows “Abhebungen gesperrt / Auszahlungen sind vom Anbieter beschränkt” (screenshot attached). Despite completed verification (initial rejection caused 2 weeks delay, later approved – proof attached), no movement has occurred.

Support responses have been vague and repetitive: “high volume of requests”, “financial department is aware”, “being processed”, “funds are safe” – without any concrete payout date, transaction proof, or explanation for the restriction.

The latest response (11.02.2026) falsely claims the account is “temporarily locked” for additional document review and verification, even though:

• Verification was already completed and approved weeks ago,

• No open verification section or upload request is visible in the profile.

This contradicts the advertised processing times for card payments (1–5 business days). The max-3-pending rule and “gesperrt” message are being used to indefinitely delay payouts. There is also a prominent button to “Alle stornieren – 1000.00 €”, pressuring players to cancel.

Attached evidence:

• Screenshots of the two pending €500 Mastercard withdrawals (dates, amounts, “In Bearbeitung” status, Transaction IDs)

• Account overview with €5,000 real balance (“Echtes Guthaben”)

• “Abhebungen gesperrt” restriction message

• Verification emails/history (rejection + approval)

• Support emails (latest 11.02.2026 claiming open verification + previous vague replies)

• Live chat logs (if relevant to previous interactions)

I request your mediation for immediate processing and full payment of the two pending €500 Mastercard withdrawals, removal of the “Abhebungen gesperrt” restriction, and subsequent release of the remaining €5,000 balance (in compliance with the €500/day limit once the pending ones are cleared). Please provide transaction proofs and exact payout dates.

Thank you for your assistance.

Best regards,

Resolved

€6,000