Ag Awards

Sloto' Cash Casino - Documents rejected without notice and account closed

Complaint Info
Disputed casino Sloto' Cash Casino
Reason Verification issues
Amount $ 180
Posted on November 7, 2015

I played in slotocash using bonus code without deposite $ 31 then I win $ 180.
when I withdraw them asked me some documents such as copies of passport and bank statement .
and I was handed a document to them and they say :
Dear Federick ,


I am writing to inform you that your account ' wichas ' has been closed .


Unfortunately you did not pass our risk filters. According to the point 10 of our Terms and Conditions " The Company reserves the right to cancel your account for any reason whatsoever at any time without notice to you" .

 regards ,




Security Team

Slotocash Casino

I think it 's just their excuse for not paying me because of all the documents that I submit everything is clear and correct .

help me askgamblers .

Posted on November 2, 2015

An email has been sent to askgamblers regarding this issue

Mr Sloto

Posted on November 7, 2015

Casino management supplied evidence regarding this issue, we are waiting for additional proofs.

Posted on November 9, 2015

I really do not understand why they closed my account .
because of all the documents that I presented was true and very clearly visible .

Posted on November 12, 2015

I hope they can prove if my account does not pass the security filter.
but if not please pay my casino win.


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