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Sloto' Cash Casino - Documents rejected without notice and account closed

UNRESOLVED
posted on October 29, 2015.

I played in slotocash using bonus code without deposite $ 31 then I win $ 180.
when I withdraw them asked me some documents such as copies of passport and bank statement .
and I was handed a document to them and they say :
Dear Federick ,

 

I am writing to inform you that your account ' wichas ' has been closed .

 

Unfortunately you did not pass our risk filters. According to the point 10 of our Terms and Conditions " The Company reserves the right to cancel your account for any reason whatsoever at any time without notice to you" .

 regards ,

 

 

Nick

Security Team

Slotocash Casino

I think it 's just their excuse for not paying me because of all the documents that I submit everything is clear and correct .

help me askgamblers .

posted on November 2, 2015.

An email has been sent to askgamblers regarding this issue

Mr Sloto

posted on November 4, 2015.

I dont understand

AskGamblers
posted on November 7, 2015.

Casino management supplied evidence regarding this issue, we are waiting for additional proofs.

posted on November 9, 2015.

I really do not understand why they closed my account .
because of all the documents that I presented was true and very clearly visible .

posted on November 12, 2015.

I hope they can prove if my account does not pass the security filter.
but if not please pay my casino win.

Thanks