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Grande Vegas Casino - Documents rejected, account closed and payment declined with no proofs what so ever

Complaint Info
Disputed casino Grande Vegas Casino
Reason Verification issues
Amount $ 140
Posted on November 27, 2015

on November 22, I submitted all documents to the grande vegas casinos to attract win $ 140
I do not understand why they rejected all my documents and said:

Dear Katrine,

Thank you for contacting Grande Vegas Casino

After reviewing the documentation submitted, your account does not pass the inspection of our internal security.

A decision has been made to close your account. This decision will not be reversed.

As per our Terms and Conditions:

16. All cash-ins will be subject to audit before being processed. Players must provide a copy of their proof review of identity, address, copies of credit cards and / or other appropriate documentation when the withdrawal of credit. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock and victory and / or cash-in is made, voided. In the case of fraudulent documentation, the account will be locked and all winnings and / or cash-in will be canceled.


In terms of new accounts under your name created, will also be closed.



Financial services

I'm sure they do not want to pay me for all the documents that I send so true and clear.
I want proof why they rejected my documents.
 please help me askgambelr for them to show proof that!

Posted on November 27, 2015

Dear @Bongkrak,

Any updates regarding your complaint? Thank you.

Posted on November 30, 2015

Hi askgamblers
Thank you for reply.
But i waiting grande vegas to respond.


Posted on December 4, 2015

I still wait grande vegas tio respond.

Posted on December 14, 2015

AskGamblers Complaints Team has been provided with a detailed explanation and evidence on behalf Grande Vegas Casino management regarding this issue. Based on all the information we got, we can confirm that player failed passing the verification process which is a routine procedure applied after a withdrawal request is being initiated.

AskGamblers has zero tolerance against players trying to play unfair and acting in a manner which could be describe as fraudulent to say the least. That is why this complaint is being rejected and no further communication shall be provided and conducted on behalf AskGamblers Complaints Team towards the original poster.

The complaint is now officially closed.

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