I was a new player in the grande vegas casino
I have read and understand the terms and conditions grande vegas.
the other day I was handed some documents they have requested such as (driver's license, bank statement and holding ID) to pull a win of $ 250, but they refused to verify my account and said:
Thank you for contacting Grande Vegas Casino.
After reviewing the documentation submitted, your account did not pass our internal security checks.
A decision has been made to close your account. This decision will not be reversed.
As per our Terms and Conditions:
16. All cash-ins will be subject to audit before being processed. Players must provide a copy of Reviews their proof of identity, address, copies of credit cards and / or other Appropriate documentation when Withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock out and winnings and / or cash-ins made, voided. In cases of fraudulent documentation, the account will be locked and all winnings and / or cash-ins will be voided.
In the event a new account under your name is created, it will Also be closed.
I really do not understand the decision to close my account.
maybe I think grande vegas casino is a casino that is not fair.
please help me askgambler to their re-open my account.