Ag Awards

Grande Vegas Casino - Documents rejected and account closed

Complaint Info
Disputed casino Grande Vegas Casino
Reason Verification issues
Amount $ 250
Posted on December 2, 2015

I was a new player in the grande vegas casino
I have read and understand the terms and conditions grande vegas.
the other day I was handed some documents they have requested such as (driver's license, bank statement and holding ID) to pull a win of $ 250, but they refused to verify my account and said:

Dear Khor,

Thank you for contacting Grande Vegas Casino.

After reviewing the documentation submitted, your account did not pass our internal security checks.

A decision has been made to close your account. This decision will not be reversed.

As per our Terms and Conditions:

16. All cash-ins will be subject to audit before being processed. Players must provide a copy of Reviews their proof of identity, address, copies of credit cards and / or other Appropriate documentation when Withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock out and winnings and / or cash-ins made, voided. In cases of fraudulent documentation, the account will be locked and all winnings and / or cash-ins will be voided.


In the event a new account under your name is created, it will Also be closed.



Financial Services

I really do not understand the decision to close my account.
maybe I think grande vegas casino is a casino that is not fair.

please help me askgambler to their re-open my account.

Thank you

Posted on December 2, 2015

Any update considering your complaint? Thank you.

Posted on December 2, 2015


Yes thank you.
I want grande vegas casino provide valid evidence if my account does not pass security check.

Thank you

Posted on December 14, 2015

AskGamblers Complaints Team has been provided with a detailed explanation and evidence on behalf Grande Vegas Casino management regarding this issue. Based on all the information we got, we can confirm that player failed passing the verification process which is a routine procedure applied after a withdrawal request is being initiated.

AskGamblers has zero tolerance against players trying to play unfair and acting in a manner which could be describe as fraudulent to say the least. That is why this complaint is being rejected and no further communication shall be provided and conducted on behalf AskGamblers Complaints Team towards the original poster.

The complaint is now officially closed.

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