I was a new player in vegas grande.
and I play with no deposite bonus of $ 50 (GVSURVEY) for slot aladins
and I won $ 250.
then I submit some documents like passport, bank statement and holding ID for withdrawal
after a week of waiting they refused and closed my account and megatakan:
We are contacting you from Grande Vegas Casino Risk Management.
After reviewing the documentation submitted, your account did not pass our internal security checks.
A decision has been made to close your account. This decision will not be reversed.
As per our Terms and Conditions:
16. All cash-ins will be subject to audit before being processed. Players must provide a copy of Reviews their proof of identity, address, copies of credit cards and / or other Appropriate documentation when Withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock out and winnings and / or cash-ins made, voided. In cases of fraudulent documentation, the account will be locked and all winnings and / or cash-ins will be voided.
In the event a new account under your name is created, it will Also be closed.
Casino Risk Management
please help me askgambler that they provide evidence valid for the reason why my account closed.