Grande Vegas Casino - Documents rejected without any explanations provided

Pampers Indonesia
posted on September 15, 2015.

I played in vegas grande with no deposite casino bonus of $ 50 and I won $ 250 .
nominally asked me to send a copy of the documents and bank statements .
after a few days later .
I got an email if I do not pass the verification document .
and they say :

Thqnk you for contacting Grand­e Vegas Casino.
After reviewing the documentat­ion submitted, your account did not ­ pass our internal securi­ty checks.
A decision has been made to pe­rmanently close your account. This decis­ion will not be reversed.
Any new accounts found link to­ this account will be disabled and any ­ activity voided.

I do not feel I have another account in vegas grande .
because I was a new player in this casino.
Please help me askgamblers..


posted on September 19, 2015.

Dear @Pampers,

Any update regarding your complaint? Thank you.

Pampers Indonesia
posted on September 20, 2015.

Yes,but i waiting Grande vegas to respond my complaint

posted on September 28, 2015.

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

Pampers Indonesia
posted on September 30, 2015.

I'am not receive my money on casino..

Pampers Indonesia
posted on October 1, 2015.

I hope that my withdrawal request is processed immediately .
because I could not play at the casino vegas grande again.

Pampers Indonesia
posted on October 1, 2015.

They asked me to make withdrawals but I can not go to the cashier .
This very time-consuming to get my money..

Pampers Indonesia
posted on October 2, 2015.

On date 24th of september,
I get messages from security departement and said :

Dear Mr. Micele,­

We are contacting you from Grande­ Vegas Casino Risk Management.

After reviewing your account info­rmation an exception has been made­ to enable your account.

We have gone ahead and the made t­he necessary adjustments so that y­ou are able to request a withdrawal.

Please be advised that once the w­ithdrawal is processed your accoun­t will be disabled.

Should you require any further as­sistance, please do not hesitate t­o contact us.


Casino Risk Management ­

but I can not make withdrawals because my account is locked ..

Pampers Indonesia
posted on October 2, 2015.

I have receive my money.


posted on October 2, 2015.

Hi there,

Please note that this payment was made to the customer and account disabled as previously advised.

Kind regards,
Grande Vegas

posted on October 3, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.