I created an account at the grande vegas casino.and playing the slots with $ 50 NDB has won $ 250.I handed over some documents to be verified as (driver license, water bills).one day later I got a message from them:
Thank you for contacting Grande Vegas Casino.
We would like to confirm receipt of the following documents sent to us via email:
- Photo Identification
- Proof of Address
However before we can complete the verification process, we kindly ask that you submit the following document for review:
- A picture of you holding your Photo Identification to your face. Please Ensure that the details of your Photo Identification are visible in the picture.
The picture can be sent email address firstname.lastname@example.org
Should you require any further assistance, please feel free to contact us.
they asked me to hand over holding ID, and after a few hours I get a message back from them:
We are contacting you from Grande Vegas Casino.
After additional reviews of your account information, you have not passed our risk filters.
As per section 21 of our Terms and Conditions "Grande Vegas reserves the right to withhold play and / or payment from any party that Grande Vegas Deems as fraudulent."
As a result of this, your account has been disabled and will REMAIN closed. All bonuses and winnings will be voided.
This decision is non-negotiable and any further correspondence will be ignored.
This decision is not true, all the documents were so clear and valid.
I want them to act fairly and re-open my account.
I submit this matter to askgambler to help solve this case.