Complaint #8
Indio Casino
Stalling payments for months!
9 years ago
Withdrawn 5 times totalling about 7,000 AUD.
The first withdrawal was made on November 27 2016. The second one was on November 28 2016. The third, fourth and fifth were made in December 2016.
The first withdrawal was processed and approved on December 14 although received the money on December 24 in my bank account (it was about 750 AUD).
The second withdrawal although it was only 560 AUD hasnt been approved yet as of today and have chat with online customer agents numerous times and promised they will pay soon. Two nights ago, I got very annoyed and I said to them I am going to call my bank to get all deposits reversed b submitting to the bank all screen caps of the transactions, winning, and losing and the casino web reviews. They got upset and said I was going to commit fraud if I reverse all deposits and my account has now been suspended (notice suspended accounts cannot receive money and will not be sent money by this casino).
I just chat with them again to unsuspend the account and said to them I hadn't called the bank yet and not going to call the bank for another month( 2 months waiting for 560 AUD is very long but I can wait and see if they will deposit 560 AUD for 2 months waiting time). They said they forwarded the reopening account to management.
Now I am honestly just worried they will never send my money, Because about 80% of all withdrawn money are my own money. I won only about 20% of it.
Any suggestions?
The first withdrawal was made on November 27 2016. The second one was on November 28 2016. The third, fourth and fifth were made in December 2016.
The first withdrawal was processed and approved on December 14 although received the money on December 24 in my bank account (it was about 750 AUD).
The second withdrawal although it was only 560 AUD hasnt been approved yet as of today and have chat with online customer agents numerous times and promised they will pay soon. Two nights ago, I got very annoyed and I said to them I am going to call my bank to get all deposits reversed b submitting to the bank all screen caps of the transactions, winning, and losing and the casino web reviews. They got upset and said I was going to commit fraud if I reverse all deposits and my account has now been suspended (notice suspended accounts cannot receive money and will not be sent money by this casino).
I just chat with them again to unsuspend the account and said to them I hadn't called the bank yet and not going to call the bank for another month( 2 months waiting for 560 AUD is very long but I can wait and see if they will deposit 560 AUD for 2 months waiting time). They said they forwarded the reopening account to management.
Now I am honestly just worried they will never send my money, Because about 80% of all withdrawn money are my own money. I won only about 20% of it.
Any suggestions?
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