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Indio Casino - Delayed Payment & No Response

UNRESOLVED
Complaint Info
Disputed casino Indio Casino
Reason Delayed payment
Amount ₹ 160000
Posted on May 24, 2019

I've been a regular player at Indio Casino for quite a few years now. I've never had any issues apart form the last few months.Even the earlier payouts were made though delayed by a few days (which is acceptable)

But now the consolidated value to be paid from 2 winnings is 160,000 INR. I was promised in the first week of May that I will receive the amount on May 14th 2019. After that there has been no response to my emails. For a few days the support team attended calls and replied on chat saying the same thing repeatedly that the Finance team is working on it and I should wait. I'm not given a definite timeline too.

The casino has friendly staff who've always supported me, but the last few weeks and the way I've been ignored and my payments stalled is really not the way I expected from Indio Casino. From what I understand the Finance team sits elsewhere and the support just needs to conatct them and wait for a response there's nothing much they can do apart from waiting for the finance team. But for a player it gets really frustrating with no response and such delay in payouts

AskGamblers
Posted on May 29, 2019

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers
Posted on June 6, 2019

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on June 10, 2019

Indio Casino has till not responded. I'm under serious stress now. They don't respond on chat, email or phone.

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