Delayed Payment

I played on Indio casino by depositing and availing their bonus. Completed the paythrough requirements. Finally had about INR 79000 as cash. I put in a withdrawal request of INR 50000 on May 19 2019. Till date I have not received my money. Standard response on live chats are "finance department is looking into it", " We have escalated your issue". Very disappointed with the casino.

Hi
My username is ICR85286932. Casino has not been paying the withdrawal and everytime I hear the reason as it's stuck with finance team. I had requested for withdrawal on 22nd May and till now I have no news about it. Even after multiple follow ups, nothing has moved. Even complaints or escalations dont work at this casino. No where to go or no place where concerns can be raised for this casino. Please help and advice.
Rgds

I've been a regular player at Indio Casino for quite a few years now. I've never had any issues apart form the last few months.Even the earlier payouts were made though delayed by a few days (which is acceptable)

But now the consolidated value to be paid from 2 winnings is 160,000 INR. I was promised in the first week of May that I will receive the amount on May 14th 2019. After that there has been no response to my emails. For a few days the support team attended calls and replied on chat saying the same thing repeatedly that the Finance team is working on it and I should wait. I'm not given a definite timeline too.

The casino has friendly staff who've always supported me, but the last few weeks and the way I've been ignored and my payments stalled is really not the way I expected from Indio Casino. From what I understand the Finance team sits elsewhere and the support just needs to conatct them and wait for a response there's nothing much they can do apart from waiting for the finance team. But for a player it gets really frustrating with no response and such delay in payouts

From the month of may the indio casino site is not opening due to there difficulty i have sent them numbers of mails but not getting response my total amount in rs 307921.69 there on line support chat is not working pl release my payment i am vip member of this casino i am playing with casino from 2013

On 14 th June I deposited INR1000 IN HDFC BANK as per casino instructions and sent mail to cashier enclosing copy ofICICI bank transaction note no 816522314581 on same day,again as per instructions.Sent reminder mail to cashier on 15th.No response..Tried "24 hr live chat" but all i got was message that it was not active and I should try after sometime.Normally deposit is credited in 1/2 hrs after sending them mailwith proof.Today 15 days have passed but no credit. About 10 days back I recd mail from casino saying there were technical difficulties ,being sorted out and my problem will be attended shortly.No change so far and LIVE CHAT shows same message today. This never happened earlier. Sudhir

MY user ID: ICR91384072, I have put 2 withdrawals from last one month total around INR 131000 and the amount still pending.Suddenly the casino server not responding .They usually delay the payouts but this time, they aren't responding at all.The online support was also not opened for 1 week. .so kindly help me in getting withdrawals.

Dear Sir my name is < personal info removed > and i am the old player of indio casino. I want to make a deposit at indio casino but unfortunately Indio Casino is currently offline and just before one day i received an email from them where they told me that we have some technical difficulties and we will avilable soon online but till now they are not online and all of their services are not working.whenever i try to open any game it not works and also live chat service, i just want to know that when will on which date indio casino will online again where i can deposit and continue my play at indio casino.

I have put 7 withdrawals from last one month totalling around INR 130000 and the amount still pending.Suddenly the casino server not responding and when I contacted support they informed that they are working on the issue and will be resolved soon but after two days the help online chat also disabled and surprisingly the help line phone number also no response also there is no replies for emails.All the deposits and playing done at my home country ie India And now I am in US touring.I request to resolve my issue