Complaint #5 Diceland Casino

Diceland Casino Problem with withdrawal

By kbjinks

11 years ago

Message on forum

You cannot know how much I hate writing this and complaining about a good casino. But I am so frustrated. Don't know where else to turn ...

I requested a $1,500 USD withdrawal from Diceland casino on October 29, 2011. On November 13, 2011 I received the following e-mail after I had sent many, many, many unanswered e-mails.

RE: Withdrawal - Transaction No. 7092483

1 recipientsCC: recipientsYou MoreBCC: recipientsYou

Hide Details from:Finance Diceland TO:'Karen Jinks' Message flagged Sunday, November 13, 2011 9:43 AMMessage body

Dear Karen,

Your funds were sent to you last week and should arrive in your account this week.

Kind regards,

Withdrawals Department

It is now November 21, 2011 and I did not receive the funds, nor can I get anyone to answer my e-mails. I had a car accident and was awaiting my insurance company payment and explained same to them and asked them, although I knew it was not normal practice, if they would be able to expedite the payment. Okay. I understand they could not do that,but tell me, answer my email. I hate to just be ignored.

And even after getting the e-mail saying funds were sent, when I check in the casino itself, it still shows "pending." In the past, in these Top Game casinos, the status changed to "Approved" when the funds were actually sent. Today makes 24 days since I requested the withdrawal. I was told it takes 18 days. I'm just so frustrated at getting no response. And Live Chat can answer no questions about finance. I love playing here and want to continue to do so. But ... I just can't in good conscience deposit more money not knowing if I will be paid should I win.

Please help me.

Disputed Casino Diceland Casino

Reason Delayed payment

Amount $1500

Discussion

AskGamblers

• Support Team

14 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

If you experience difficulties by receiving another withdrawal, feel free to post another complaint.

Thank you all for your cooperation.

kbjinks

• United States

14 years ago

I am very pleased to say that I have now received my withdrawal from Diceland. Thank you, Noah. I played on the "sister" casino, Rome, last night and now have a $1,500 withdrawal pending. Yeah, for me!! And now that all the problems are resolved that I know Finance has been struggling with, I feel sure I can count on a speedy delivery of this $1,500 withdrawal.

Again, thanks so much.

kbjinks

• United States

14 years ago

Thanks Noah. You know, I whine and whine and then I feel guilty as heck because you are always so nice about it. I do understand your frustrations, too, when things like that happen with computer breakdowns and such. I have enjoyed playing there and will continue to do so once I can get some extra funds! Thanks again.

Karen

Diceland Casino

• Representative

14 years ago

Hi Karen,

I understand the frustration, they are sending the batch tomorrow and yours is also getting sent. Not to worry. I know its annoying to wait these extra days but this is it, wait almost over. I'm sorry again, we just had a lot of people delayed over this attack and we needed to send to a lot at once.

Kind Regards,

Noah

Diceland Casino Complaint Stats

Resolved 6 / 8

Avg. Amount $275

Avg. Complaint Duration 19 days

Avg. Response Time 3 days

Diceland Casino Complaints

See all complaints for this casino

35 days withdraw still pending

I submitted a withdraw on 9/7/2013. Made a $ 52.00 deposit. I checked with support,I had made the playthrough. 10 x max cashout $ 520.00. I sent a couple of Emails to payments to see what the hold up was. I finally got a response from W. We have recently changed banks there is a back log, I will notify you when the payment is sent. That was 4 days ago . I checked my reports, the withdraw is still pending, not Approved. He did nothing except brush me off with a lame exscuse. Would you please look into this & see if I can get paid. Thank You for any help.

Unresolved

Still no payment from Diceland Casino

I have been waiting for over a month for my payment an nothing yet? I summitted my documents but have not had a response pls help.

Resolved

Casino hasn't sent my withdraw since May 3rd, 2012

I put in for a withdraw of $800 on May 3, 2012. Aaron e-mailed me two weeks ago telling me it would be here last week. I have e-mailed him several times. I have e-mailed Walter in the finance department. I know my banking information is correct because I got a withdraw two weeks before this one. Aaron has been wonderful on helping me stop my gambling, at my request. He made it so I can not deposit again. But, I am frustrated and seem to think since I won't be playing any more that they have decided to not send me my money.

Neither Aaron or Walter will e-mail me back. It would be nice to at least get a response as to why it is delayed. My daughter has been hospitalized back east and I need this money to fly back and help her. It would be nice to know if I am even going to get my money. I am starting to have some doubts.

Thank you for your time.

Resolved

$700

Fraud

dear sir,

not a provide my winning amount and i am withdrawal success with all authorize documents .But till not give me money of this diceland casino.

what i do.

thanks for your co-operation as soon as possible.

thanking your

< name removed>

< phone removed >

Resolved

Liar Liar

I opened a account with Diceland, and deposited over $200.

Barry phoned me to confirm my particulars. I lost but thought I would give it another try the following day.

Tommy assisted me with my question about the fact that there were no credit card deposit method available. He said I should wait and then all of a sudden Mate came on and ask me where I'm from.

I informed him that I'm from South Africa and that Barry already confirmed this. "That is a lie" was his reply. I was really unset with this acqusation and demanded to speak to a Supervisor. Mate informed me that he was the "manager".

Is this the kind of service you render? Is it acceptable to call people liars and take there

money? Is your system so outdated that simple info about a guest whereabouts escapes you?

Resolved

Locked Me Out

I signed up yesterday to play at Diceland and lost. Went back today and deposited $300. When I was playing my screen went blank and they locked me out! I still had money. I did not ask for any bonuses.

Resolved

Diceland Casino wont pay my payout

The name of the casino is Diceland Casino I logged in on 5/17/2011 and there was a 15.00 USD bonus in my account, I never asked for this bonus. I played this bonus and I hit a jackpot of 4,000.00 on video poker. I played off the playthrough bonus and gave back the casino 1600.00 of the jackpot and withdrew 2400.00. I recieved an e-mail today from Stuart S. of Diceland Casino today at 9:31am informing me that they will only give me 150.00 of that pending withdrawl because of this measly little bonus that they put in my account. This is not right and I feel not fair gaming either. I e-mailed them a response today saying just that I want my 2400.00 not 150.00. Please help me or lead me in the right direction to collect my money.

Many thanks

Unresolved