You cannot know how much I hate writing this and complaining about a good casino. But I am so frustrated. Don't know where else to turn ...
I requested a $1,500 USD withdrawal from Diceland casino on October 29, 2011. On November 13, 2011 I received the following e-mail after I had sent many, many, many unanswered e-mails.
RE: Withdrawal - Transaction No. 7092483
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Hide Details FROM:Finance Diceland TO:'Karen Jinks' Message flagged Sunday, November 13, 2011 9:43 AMMessage body
Your funds were sent to you last week and should arrive in your account this week.
It is now November 21, 2011 and I did not receive the funds, nor can I get anyone to answer my e-mails. I had a car accident and was awaiting my insurance company payment and explained same to them and asked them, although I knew it was not normal practice, if they would be able to expedite the payment. Okay. I understand they could not do that, BUT TELL ME. ANSWER MY E-MAIL. I hate to just be ignored.
And even after getting the e-mail saying funds were sent, when I check in the casino itself, it still shows "pending." In the past, in these Top Game casinos, the status changed to "Approved" when the funds were actually sent. Today makes 24 days since I requested the withdrawal. I was told it takes 18 days. I'm just so frustrated at getting no response. And Live Chat can answer no questions about finance. I love playing here and want to continue to do so. But ... I just can't in good conscience deposit more money not knowing if I will be paid should I win.
Please help me.