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FortuneJack Casino - Deposit not credited in account

RESOLVED
Nichols3018 United States
posted on February 28, 2018.

Made a deposit it wasn't much being BCH I deposited two deposits one for 0.0019 the other for 0.0039 for a total of 0.0058 and was only credited 0.0019 the first deposit.. contacted live support but no help there even though its plain to see Here's a link for the block chain to prove both were sent and both were confirmed.. https:­//b­loc­kdo­zer.co­m/i­nsi­ght­/tx­/f8­ad1­e0b­adf­0d4­862­083­f69­81e­f31­c09­b77­d57­c8e­69e­e89­ef8­73b­f19­2a2­477c3

posted on February 28, 2018.

Hi Nichols3018,

David here to run this case for you. Can you write me your username on FJ so I can check and make things done?

Cheers,
David.

AskGamblers
posted on February 28, 2018.

Dear FortuneJack Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

posted on February 28, 2018.

Hi Dear Player,

I just had a convo with our security team and as I see both deposits have already reached your account. Providing screenshot with this post as well.

Cheers,
David.

AskGamblers
posted on February 28, 2018.

Dear @Nichols3018,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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