Complaint #61
Smart Live Gaming Casino
Delayed withdrawal
10 years ago
I have £220 in my smart live gaming account from sports. I requested a withdrawal on 05/07/16. Since then, the amount has shown as pending for over 2 weeks. I have used their chat service to find out why there is a delay, but all I got was that my account is "under review" and no time line was given. Their terms and conditions state withdrawals should take 2-5 days. Clearly not the case.
I have attempted to call their number on their website but nobody answers the phone.
I've also emailed the business but again, no response.
Therefore, today I decided to visit their hq in London, where the company is registered. I work around the corner and seeing as they don't want to speak to respond, maybe this would work better.
The address is 223 high Holborn, 3rd floor, London, WC1V 7DN
I basically send I was there for a delivery and they let me up. I managed to get into their poor security office and asked why there was a delay.
They had 3 people attempt to speak to me but their English wasn't great. They than brought out another colleague who tried to lie and explain the phone grid had gone down locally, when I asked if his mobile phone worked, he said he didn't know, even though that would be using the same grid. When asked why the delay, there was no accurate answer, it seem to cause a panic that a customer had confronted them about their practices.
I did however get a phone call 30mins later, they didn't explain why there was a delay but he said the payment would be processed on 29th July. I explained this was unacceptable as your terms stated different timing. The person sarcastically offered no alternative and stated little else of any relevance. Although they said they would process payment on the 29th, I have no idea when I will actually recieve the funds.
I was promised an email to confirm this, but nothing has been received. Will keep people posted on any updates.
An alternative number is anyone wants to get hold of this crappy company: 02070254857
I have attempted to call their number on their website but nobody answers the phone.
I've also emailed the business but again, no response.
Therefore, today I decided to visit their hq in London, where the company is registered. I work around the corner and seeing as they don't want to speak to respond, maybe this would work better.
The address is 223 high Holborn, 3rd floor, London, WC1V 7DN
I basically send I was there for a delivery and they let me up. I managed to get into their poor security office and asked why there was a delay.
They had 3 people attempt to speak to me but their English wasn't great. They than brought out another colleague who tried to lie and explain the phone grid had gone down locally, when I asked if his mobile phone worked, he said he didn't know, even though that would be using the same grid. When asked why the delay, there was no accurate answer, it seem to cause a panic that a customer had confronted them about their practices.
I did however get a phone call 30mins later, they didn't explain why there was a delay but he said the payment would be processed on 29th July. I explained this was unacceptable as your terms stated different timing. The person sarcastically offered no alternative and stated little else of any relevance. Although they said they would process payment on the 29th, I have no idea when I will actually recieve the funds.
I was promised an email to confirm this, but nothing has been received. Will keep people posted on any updates.
An alternative number is anyone wants to get hold of this crappy company: 02070254857
Smart Live Gaming Casino Complaint Stats
Resolved
29 / 72
Avg. Amount
$3,727
Avg. Complaint Duration
17 days
Avg. Response Time
4 days
Smart Live Gaming Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 20 out of 59 complaints in this category have been resolved.
This operator's average complaint duration is 17 days, while the average duration across all operators is 8 days.
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