Complaint #11 Indio Casino

Stalling my withdrawal for weeks

By mdutchy

8 years ago

I want to complain about Indio Casino and my delayed withdrawal at this casino. On the 24th of January I decided to withdraw my money from this casino (around 831) euro's and it has been in pending state since then. I am aware that they have a 96 hours pending period. I find this very unfortunate and I am afraid that they won't pay out my winnings at all. When I contact them they say that they "escalated" my situation to management, but I still haven't heard anything from them. I must have contacted them 6 or 7 times by now with every time the same response. So the communication from their side is also very poor and misleading. They make false promises that my withdrawal is currently in the processing queue, but it has been in this "queue" for over 10 days now.

Currently it has been 2 weeks since I did a withdrawal request. I am afraid that they won't pay at all. I really believe that they delay on purpose so that people will get sick of waiting and reverse the withdrawal.

I included proof of my withdrawal pending state

Disputed Casino Indio Casino

Reason Delayed payment

Amount €831.39

Discussion

There are no replies at the moment.

Indio Casino Complaint Stats

Resolved 4 / 19

Avg. Amount $1,288

Avg. Complaint Duration 5 days

Avg. Response Time 4 days

Indio Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 3 out of 16 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 8 days.

Indio Casino Complaints

See all complaints for this casino

Delaying 27,000 INR withdrawal

Dear sir i have requested a withdrawal of 27000 INR from indio casino on 30 aug 2019 but till now my withdrawal is not proceed.

Indio casino not pickup my call and also not responding on chat i have also attached of withdrawal email receipt pls sir check and help me to get my withdrawal.

My user id- ICR91268242

PRAKASH < surname removed >

Unresolved

₹27,000

Delayed Payment

Dear Team,

My Account number < account number removed >, user name < username removed > Email : < email removed > played Casino in indio Casino. Please kindly Resolve my Payouts Issue. I was played Roulette in Indio Casino, and won the amount of Rs 90000.

I was placed for Withdrawal Request. they are not responding on messages and calls

please find enclosed my proof of payouts which i won in indio casino.

and please suggest me how can i recover my payouts from them.

regards

chinna

Unresolved

₹90,000

Delayed payment of INR 50000

I played on Indio casino by depositing and availing their bonus. Completed the paythrough requirements. Finally had about INR 79000 as cash. I put in a withdrawal request of INR 50000 on May 19 2019. Till date I have not received my money. Standard response on live chats are "finance department is looking into it", " We have escalated your issue". Very disappointed with the casino.

Unresolved

₹50,000

Delayed Payment Again

Hi
My username is ICR85286932. Casino has not been paying the withdrawal and everytime I hear the reason as it's stuck with finance team. I had requested for withdrawal on 22nd May and till now I have no news about it. Even after multiple follow ups, nothing has moved. Even complaints or escalations dont work at this casino. No where to go or no place where concerns can be raised for this casino. Please help and advice.
Rgds

Unresolved

₹30,600

Delayed Payment & No Response

I've been a regular player at Indio Casino for quite a few years now. I've never had any issues apart form the last few months.Even the earlier payouts were made though delayed by a few days (which is acceptable)

But now the consolidated value to be paid from 2 winnings is 160,000 INR. I was promised in the first week of May that I will receive the amount on May 14th 2019. After that there has been no response to my emails. For a few days the support team attended calls and replied on chat saying the same thing repeatedly that the Finance team is working on it and I should wait. I'm not given a definite timeline too.

The casino has friendly staff who've always supported me, but the last few weeks and the way I've been ignored and my payments stalled is really not the way I expected from Indio Casino. From what I understand the Finance team sits elsewhere and the support just needs to conatct them and wait for a response there's nothing much they can do apart from waiting for the finance team. But for a player it gets really frustrating with no response and such delay in payouts

Unresolved

₹160,000

Not receiving my cashouts

From the month of may the indio casino site is not opening due to there difficulty i have sent them numbers of mails but not getting response my total amount in rs 307921.69 there on line support chat is not working pl release my payment i am vip member of this casino i am playing with casino from 2013

Unresolved

₹307,922

Not reachable, still owes me money

Hi Sir / Madam, < personal info removed > I am Online Casino Player in Indio Casino with a Username ICR91882572 I am facing lot of issues regarding these casino. I have account with them. From past 2 Months, this Casino has stopped their operations & they are also holding my withdrawals up to 2 Lakhs. They can not be reached in any ways, either through phone, mail or any ways & even there Playtech software is not opening. Kindly Help me to resolve this. I am really fedup with this kind of action from this Casino. Kindly Help, expecting your reply at the earliest. Regards, < personal info removed >

Unresolved

₹200,000

Amount of 1000 INR not credited till date

On 14 th June I deposited INR1000 IN HDFC BANK as per casino instructions and sent mail to cashier enclosing copy ofICICI bank transaction note no 816522314581 on same day,again as per instructions.Sent reminder mail to cashier on 15th.No response..Tried "24 hr live chat" but all i got was message that it was not active and I should try after sometime.Normally deposit is credited in 1/2 hrs after sending them mailwith proof.Today 15 days have passed but no credit. About 10 days back I recd mail from casino saying there were technical difficulties ,being sorted out and my problem will be attended shortly.No change so far and LIVE CHAT shows same message today. This never happened earlier. Sudhir

Unresolved

₹1,000

Withdrawals still not processed

MY user ID: ICR91384072, I have put 2 withdrawals from last one month total around INR 131000 and the amount still pending.Suddenly the casino server not responding .They usually delay the payouts but this time, they aren't responding at all.The online support was also not opened for 1 week. .so kindly help me in getting withdrawals.

Unresolved

₹131,000

Temporary down or no longer operating?

Dear Sir my name is < personal info removed > and i am the old player of indio casino. I want to make a deposit at indio casino but unfortunately Indio Casino is currently offline and just before one day i received an email from them where they told me that we have some technical difficulties and we will avilable soon online but till now they are not online and all of their services are not working.whenever i try to open any game it not works and also live chat service, i just want to know that when will on which date indio casino will online again where i can deposit and continue my play at indio casino.

Unresolved