Complaint #114 Slots of Vegas Casino

Delayed payment on Slots of Vegas Casino

By Bojinator

10 years ago

Message on forum

I recently made a withdrawal on Slots of Vegas and it was approved on 4th Feb it's now the 27th Feb and 18 business days have passed. I log on every day to speak to live chat requesting info on the delay. I get the most disgusting excuses when I ask to be transferred to withdrawals department such as no sorry they are in a meeting or their chat is down due to maintenance. Keep getting told to email them and I get no replies. Also got told I have to wait longer cause they already have processed their maximum amount of withdrawals for the month. This site is a complete joke. Will never play on this site ever again. I recommend others to steer clear!!!!
P.s I did a neteller withdrawal so their should be no need for such a long delay after their maximum 10 business day waiting period

Thank you for using our LiveChat Service. This is 'Perry'. Please verify your Email and Phone Number so that I can assist you.

Bojinator: ****************@hotmail.com

Bojinator: ****************

Bojinator: ****************

Perry: Thank you! How can I assist you?

Bojinator: hi Perry, ive opened up a dispute and they have got back to me asking for your company to send me a link of proof saying about how withdrawals that have been approved can take longer then the 10 business days mentioned

Perry: Once your withdrawal has been approved all of your inquiries will be handled by the withdrawals department via chat. Their schedule is from Monday through Friday from 10am to 4:30pm EST. During non business hours please send your inquiries via e-mail to withdrawals@slotsofvegas.com

Perry: They will get back to you as soon as possible.

Bojinator: no you didnt answer my question

Bojinator: can you please provide me with some sort of evidence on your terms and conditions stating that it can take longer then 10 business days to approve?

Bojinator: i am logging this conversation also for evidence
Bojinator: to process i mean sorry

Chat session has ended.

This is what happens this is how they treat you.

Disputed Casino Slots of Vegas Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

10 years ago

Dear @Bojinator,

Did you receive the payment, can we close this complaint as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.

Slots of Vegas Casino

• Representative

10 years ago

Hi Bojinator,

According to our records, your payment was made to your Neteller account, Feb. 29th.

All the best,

Tawni

AskGamblers

• Support Team

10 years ago

Dear @Bojinator,

Any news, did you receive the payment? Thank you.

Bojinator

• Australia

10 years ago

still haven't received anything, if its been sent off shouldn't it be instant??

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604

Avg. Amount $3,112

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Slots of Vegas Casino Complaints

See all complaints for this casino

Disappearing money

On June 15th at 11:37 pm, I deposited $351 usd with the bonus luckystreak350.

I understand the bonuses and read everything, anything over 3.5k will be non-payable. So I was playing and got up to $7.6k in winnings.

The reversal withdraw kick in as approved and took $3,613.50 same day at 11:48 pm

So that left me with 3.5k of my winnings. I withdrew $2500 and a $1000 one.

They denied it on June 18th, and the manager approved a withdrawal that took my real winnings of 3.5k, and it disappeared and never popped up again. Keep in mind, I had 3 other pending winnings from different deposits and bonuses after. They told me it comes out of that, which is a lie.

I read the reviews on how they do this, but they owe me 3.5k from June 15th winnings.

Resolved

$3,500

Worlds Most Frustrating Withdrawal

I’ve been trying to withdraw 2,500 for at least 2 months now. I first tried to withdraw using bitcoin but was denied due to my winnings being won on a debit deposit. Okay, understandable I guess. They only accepted National Banks that accept wire transfers and had a SWIFT code, but I also had to have this account for 30 days and had to have a positive balance. Which of course had to be my own, not joined, account. I did this as well. I submitted all documents just to be told that the bank I sent is not accepted on their end when they have all of the qualifications that were asked for. I even deposited more bitcoin than I deposited through my debit to try and get it eligible to withdraw through bitcoin. Please help!!

Resolved

$2,500

Taking really long to get payed

I won total of $7500 in April 2026. So far I been paid $5237. The remaining $2318 has been stretching it out and not paying me. As of today 05/27 I was told to come back on 6/4 to have my $816 withdrawal escalated if not paid by then. And the other $1502 which I requested to be paid on 04/15/26 has not even been approved by the casino.

Resolved

$2,318

Slots of Vegas delayed payment

Amount 2004 - submitted april 17.

Denied needed update Id.

All docs were then uploaded and verified.

May 6th approved.

May 20th -10 business days still no payout.

Ticket submitted - up to 72hrs to respond per their site.

May 25th - follow up past 72hrs and they want to submit another ticket.

Credibility in question …

Rejected

$2,004

7 to 10 day have past STILL NO PAYOUT

I made a withdrawal of $1001.00 from Slots Of Vegas online casino, and today is actually the last day of the 7-10 days that they make you wait, after it’s been approved. It was approved on May 4, 2026 and nothing has been deposited into my account. I have made withdrawals with this casino before, but they have never made me wait this long to receive my payout. Yes, in the past, they have made it difficult to receive my withdrawal, but once everything that was needed was submitted, they always sent my withdrawal about 3-4 days after. I have given them everything that is needed, and the 7-10 days that they make you wait after it’s been approved have already gone by, today being the 10th day, BUT YET, STILL NO WITHDRAWAL. My account has been FULLY VERIFIED, AND NO BONUS WAS USED, and YES, I am a player from the US. California, to be exact. PLEASE HELP.

Resolved

$1,001

Still waiting on payment

Have a withdrawal that was approved on 4-22-26 was told would be process 7-10 days after 3 weeks waiting.just received email saying payment being reviewed will be processed in next 7-10 days
This is after being denied 2 times sending in 10-15 emails for documents and 1st withdrawal request on 3-9 this seems to be the never ending cycle

Resolved

$1,960

Not paying out winnings and changing rules

I've been playing for years. And was a VIP member. And it has always been a struggle to get paid on time. Always an excuse & false promises.

In the last two months, I’ve been winning & they all of a sudden said they took my VIP away because I needed to play more. Then my payments were due, and I never saw them.

I kept reaching out and getting run around by different people.

Then they started approving my withdrawals and taking them off my account, but never sending them to my Bitcoin account.

Then they erased all my previous transactions in my profile.

I am owed $5745 and have been told for two months every excuse not to pay it.

Very frustrating!

Resolved

$5,745

Refused to wire winnings to a bank they recommend

They refused to wire it to my main bank, then they recommended another one.. I went through months of back and forth.

They finally received all the docs needed and still denied a wire, so I have over 1200 in winnings I can never withdraw because they won’t wire to the bank they in fact recommended.

The only thing I can do after giving them thousands of dollars is to just play my winnings until they’re exhausted and then close my account.

That’s got to be criminal.

How many bank accounts am I supposed to open? My credit score has gone down because of this, and my card was compromised because of this site.

Resolved

$1,200

Withdrawals Delayed And Not Paid Since March

I have been attempting to resolve withdrawal issues with Slots of Vegas since March.

At this time, I have multiple withdrawals pending that have been delayed repeatedly and have not been paid.

Several withdrawals have been sitting since March and April without being processed or completed.

These withdrawals have been delayed multiple times, in some cases four or more times, without clear explanation or updated timelines.

I have contacted support through chat and email on numerous occasions and have not received clear answers or resolution.

My concerns are:

1. Withdrawals are being delayed repeatedly without clear explanation
2. Payments are not being processed within the stated timeframes
3. Ongoing lack of communication and meaningful support

I am requesting:

- Processing of all pending withdrawals
- A clear and accurate payout timeline
- Resolution of all delayed payments

I am seeking payment of all funds owed and immediate attention to this matter.

84h left

$10,348

Past due Withdrawal Approval

I requested a withdrawal of $473.00. The terms and conditions state approvals (not payouts) take 7-10 business days, then another 7-10 business days for payment processing. That is absolutely ridiculous. However I agreed to play there son held me accountable to their terms. But this now over 10 business days and my withdrawal is still not approved. The winnings are from 100% my own money with no bonus attached. The deposit and withdrawal request is from an already approved and verified crypto wallet using bitcoin. It is not my first withdrawal from this site. This should be the easiest approval to process. I want my money.

Resolved

$473