Ag Awards

Slots of Vegas Casino - So slow in sending me my Withdrawal money.

Complaint Info
Disputed casino Slots of Vegas Casino
Reason Delayed payment
Amount $ 728
gerttie United States Message
Posted on December 21, 2014

My user name at SLOTS OF VEGAS is < removed >, in Aug of 2014 I applied for withdrawal of my winnings of around $950. They took back the bonus and it turned out to be $728, then the charged me 25$ for a check fee. The customer service reps told me they didn't receive my documents until Nov the 24th, which is when they were approved.

I spoke to reps named Mark, Kevin and Mike who all said they were managers and we're as high up the chain of command that I could go. They told me that I would have my check within 10 business days of Nov 24th. When my check didn't arrive on Dec, 4th I called and spoke to all of them again. They were rude and all they said was that the check was on the way and they would have the tracking num the next day. I've called every day since then and today Dec the 12 I finally got the tracking num after speaking to the riders cus Ser rep I've ever spoke to. I looked it up at Fed ex and it said that all slots of Vegas did was print a label and that the package hasn't even been shipped yet.

Two days ago a woman by the name of Sophie called me and said she was with upper management and was going to help fix the problem and that she didn't know why it had taken that long. She apparently did nothing. All anyone has done is string me along and put me off from day to day by telling me the check will be there in 2 days. Everyone I have spoke to there has lied to me and this has been the worst experience I've had with any online dealings. At this point I know they have stole my money. I would advise anyone not to even click on their site.unless you want to give your money away. I don't know how any business is allowed to operate like this under the gaming commission or better business bureau. I wish I would have looked up their reviews, which is pages after pages of people who all have the same issue as me. They are ranked 1.3 out of 10 and they are ranked 0 out of 10 in the withdrawal department.

Posted on December 17, 2014

Dear @gerttie,
Any update considering this complaint? Thank you.

Posted on December 17, 2014

Hi gerttie,

Your check is indeed on its way. It's a common occurrence for there to be a gap in time between issuing the label and the package being in hand with FedEx. At this point, please be patient and keep your eye on the current tracking information.

I would like to remind you that all this took place during the Thanksgiving week, which slows things down a bit. We are very clear on our withdrawal and processing times.


Posted on December 21, 2014

Did you received your funds?

Posted on December 25, 2014

It's a nice practice to inform us if your complaint is resolved or not, thank you.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy