Ag Awards

Sloto' Cash Casino - Declined withdrawal, no further information

Complaint Info
Disputed casino Sloto' Cash Casino
Reason Declined payment
Amount $ 1660
Posted on April 1, 2017

I deposited $350 and won 2000. Tried to withdraw 1500 and it is decline with comments that a follow up email will be sent. Now my balance is also $70 short. I can't get answers on instant messaging or by calling. They just say a follow up email will be sent. Well...I'd like to know now. I read terms and conditions and followed the rules. I wasn't using bonus $. I am not pleased and if they want to keep my business, it needs to be taken care of. I want my winnings. Eventually, if it's handled, I'm sure I'll end up spending more than this but I need to know this is a reputable site in order to continue playing.

Posted on April 3, 2017

Should have said 1660...1600 plus the 60 fee not 1570. (Typo...sorry)

Posted on April 4, 2017

Hi there,

Your payout request was received and in order to best complete customers reqeusts, we explore all options for best payout practices. Please note that some funds were credited back to your card, as explained in the email we sent. The remaining funds were placed back onto your account yesterday, for you to request another payout if desired. Due to the nature of our business, it is important that we utilize all payment opportunities.

Ms. Sloto

Posted on April 8, 2017

Dear @Kellch,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy