Ag Awards

Sloto' Cash Casino - Declined payment without reason

Complaint Info
Disputed casino Sloto' Cash Casino
Reason Declined payment
Amount $ 179
Secure United States Message
Posted on August 18, 2016

I played in slotocash casino with free chips and win $ 179 .
I then send the document to the withdrawal , and document my account is verified .
then I asked for the withdrawal , and then I get a message from the security team and asked me to hold a photo ID .
after a few hours I got a message back if my payment was rejected without reason .
This is very unfair !!
askgambler help me !!

Posted on August 20, 2016

Dear @Secure,

Please let us know if there's some update on your issue.

Secure United States Message
Posted on August 20, 2016

I did not receive any message from sloto cash since this case was published!

Posted on August 23, 2016

AskGamblers Complaints Team have been provided by valid evidence on behalf management of Sloto' Cash Casino where is clearly visible that player didn't pass casinos KYC. With this act player breached casino's terms #10 and 10.4

10. The Company reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, the Company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your Casino account in any circumstances including:
10.4 If you provide incorrect or misleading registration, account or identification information;

And since AskGamblers Complaints Service is designed and meant to help honest players with real troubles, it is now obvious this is not the case with this particular issue. Therefore this complaint is being rejected.

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