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Verification issues


I won in Cyber Club Casino and JackpotLuck (the same company White HAT) ok 4000e
Casino verify my ID card, and does not want to accept any document confirming the address, I sent a number of documents confirming the address of which are accepted in all online casinos
CyberClub Casino evidently extends the verification that lasts a few months, I already I have no idea what to do, because they do not want to accept any document, company intentionally and deliberately prolonged verifications
Disputed Casino Cyber Club Casino
Amount €4000

Discussion

User name
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.
User name loyalty-level-2
today received payment from Cyber Club Casino, and does not send any new documents by a complaint to ASK gamblers, this same documents not previously accepted, after writing an ASK complaints have been accepted.

Complaint Resolved
User name loyalty-level-2
unfortunately, but my account is still unverified, and withdraws not processed.
User name
Whilst delays are not what we like to see, unfortunately in this case, the documentation that was asked for was not provided and therefore we were unable to process the cash-out, as per our obligations to our license procedure. However, the player has today supplied the correct documentation and the cash-out has been processed.

Cyber Club Casino Complaint Stats

Resolved 3 / 3
Avg. Amount $3,929
Avg. Complaint Duration 3 days
Avg. Response Time 4 days

Cyber Club Casino Complaints

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