Complaint #3 Cyber Club Casino

Cyber Club Casino won't pay my big win

By Mojora99

11 years ago

Message on forum

They are not replying to emails and don't pay since November 2014.

I made the first deposit of 100 and received 100 welcome bonus and played slots and managed to win 4351 EUR which was never paid.

They asked for documents and I sent them, then they asked for another type of ID and another Bill which I also sent, the last email was the second type of document request no reply to emails since then, I sent them 2 forms of ID and 2 forms of Bill

Hi F,

Unfortunately the documentation you provided has not been accepted, please provide further documents as follows:

1) A copy of yur passport.
2) A copy of a recent utility bill with your name and address on or another document with proof of address.

All the best,

Mike - Accounts
http://www.cyberclubcasino.com

Disputed Casino Cyber Club Casino

Reason Verification issues

Amount €4351

Discussion

Mojora99

11 years ago

The account is open and I was able to withdraw part of the balance. I hope they pay, meanwhile I consider this case as resolved

Cyber Club Casino

• Representative

11 years ago

Hi Majora99

I've just heard from the accounts team and your account has now been cleared for withdrawal, if you would like to login to your account you will be able to withdraw your funds straight away.

Thanks,

Alex

Mojora99

11 years ago

You already received the national ID and the first bill, this is according to your reply from couple of month asking for second bill and second ID, as I said I have already sent the second documents couple of times but now I have attached it again to an email and sent it again to accounts and support email

Mojora99

11 years ago

The documents were sent couple of times, in January 11 second bill was sent to accounts email and to support email as well

franxxxx
AttachmentsJan 11

to accounts
Hi

I have already sent my passport, here I have attached the second bill

Please let me know my account is verified

Regards

And also to support, here is the email sent to support

franz xxxx
AttachmentsJan 11

to support
Hello

I have just sent an email again of my Passport and now I am attaching the second bill you asked for

Please let me know my account is verified. I sent 2 types of ID and 2 bills as per your request

Regards

The second ID request of Passport was sent to you in December

franz xxxx
Attachments12/12/14

to accounts
Hello

I have attached my Passport, bill I will have later

Thanks
Regards

I am sending now the documents again to your accounts email and support please let me know you received it

Cyber Club Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $3,929

Avg. Complaint Duration 3 days

Avg. Response Time 4 days

Cyber Club Casino Complaints

See all complaints for this casino

Verification issues

I won in Cyber Club Casino and JackpotLuck (the same company White HAT) ok 4000e Casino verify my ID card, and does not want to accept any document confirming the address, I sent a number of documents confirming the address of which are accepted in all online casinos CyberClub Casino evidently extends the verification that lasts a few months, I already I have no idea what to do, because they do not want to accept any document, company intentionally and deliberately prolonged verifications

Resolved

€4,000

Not complying with its own responsible gaming policy!

Hi i open a new account with cyber club casino on the 30 dec 2014 at 11.54pm. when registering you could set a daily deposit limit of£100 this was to stop me spending to much on the one day as i am a complusive gamble . made my first deposit of £20 then another for £20 and another for £50 m next deposit should have been rejected but then remembered that was in to next day 31 dec by now my complusison had kicked in and it was at times like this that i need the daily limit as it stops me tried to deposit £100 knowing that this should be rejected but it wasnt thus i continued to gamble until i had deposit and lost £1690. Can you please help me with this cyber club have behaved very unfairly. i put my trust in them when i set the deposit limit so that that i wouldnt gamble more than i can afford. I emailed them at once to tell them to close my account due to my complusion and asked them why i was allowed to deposit more then my daily depost limit . but no reply. Have went on to live chat but never opened and left several messages but no reply to any . Have telephoned them twice but no answer .today is 2 jan 2015 and my account is still open and still no reply to any emails . can you please help me get in contact with them as i am goin no where and as my account is still open i am feeling the need to gamble a gain as i know that this site will allow me to go over the deposit limit.

Resolved

£1,590