Mark all as read

Settings

Notifications
Casino Complaints

Not complying with its own responsible gaming policy!


Hi i open a new account with cyber club casino on the 30 dec 2014 at 11.54pm. when registering you could set a daily deposit limit of£100 this was to stop me spending to much on the one day as i am a complusive gamble . made my first deposit of £20 then another for £20 and another for £50 m next deposit should have been rejected but then remembered that was in to next day 31 dec by now my complusison had kicked in and it was at times like this that i need the daily limit as it stops me tried to deposit £100 knowing that this should be rejected but it wasnt thus i continued to gamble until i had deposit and lost £1690. Can you please help me with this cyber club have behaved very unfairly. i put my trust in them when i set the deposit limit so that that i wouldnt gamble more than i can afford. I emailed them at once to tell them to close my account due to my complusion and asked them why i was allowed to deposit more then my daily depost limit . but no reply. Have went on to live chat but never opened and left several messages but no reply to any . Have telephoned them twice but no answer .today is 2 jan 2015 and my account is still open and still no reply to any emails . can you please help me get in contact with them as i am goin no where and as my account is still open i am feeling the need to gamble a gain as i know that this site will allow me to go over the deposit limit.
Disputed Casino Cyber Club Casino
Amount £1590

Discussion

User name loyalty-level-2
I would like to advise AskGamblers of the speedy resolution of this issue and ask them to
remove this negative posting.
User name loyalty-level-2
hi had a response 1590 will be returned
User name loyalty-level-2
Still waiting on a response
User name
Hi oooo1111,

The Support team was offline for a few days for Christmas and New year. Your account has now been permanently disabled as requested. We are looking into the issue regarding your deposit limits and will get back to you ASAP. Sorry for the inconvenience.

Kind Regards

Andrew Roberts

Cyber Club Support

Cyber Club Casino Complaint Stats

Resolved 3 / 3
Avg. Amount $3,929
Avg. Complaint Duration 3 days
Avg. Response Time 4 days

Cyber Club Casino Complaints

See all complaints for this casino