Complaint #4
CrownGold Casino
Verified withdrawal delayed over 2 months
2 months ago
Hello,
I am filing a complaint against CrownGold Casino regarding a withdrawal that has been delayed for an unreasonable amount of time despite my account being verified.
On January 29, 2026, I completed the wagering requirements on a bonus successfully and finished with a balance of approximately $5,224 CAD.
After that, I completed the casino’s verification process. My documents and phone were verified, and I also provided the BTC wallet address requested for my withdrawal.
On January 30, 2026, I submitted my first withdrawal request for $4,000 CAD via BTC. According to the casino transaction history, withdrawal attempts on January 30 were rejected. I contacted support because I was not receiving the confirmation email they said was needed to confirm my crypto withdrawal address. I explained several times that I was not receiving those emails, including in my spam folder. They verified it manually by confirming they received my request and that the withdrawal is processing.
Since then, I have contacted support repeatedly by email and live chat. Their responses have been generic and unhelpful, only saying that my withdrawal is “being processed” and that I should “be patient.” They have not given me any clear reason for the delay or any real timeframe.
On March 5, 2026, I submitted a new withdrawal request with a new BTC address. The casino replied that my account had been successfully verified and that my withdrawal was in processing, but it still has not been paid.
My transaction history shows the following:
30 Jan 2026 – Withdrawal rejected – 4,000 CAD
30 Jan 2026 – Withdrawal rejected – 4,000 CAD
02 Feb 2026 – Withdrawal recalled – 4,000 CAD
05 Mar 2026 – Withdrawal pending – 4,000 CAD
I have been trying to resolve this since January 30, 2026. I have complied with all verification requests and provided all information requested by the casino, but I am still being given no meaningful explanation and no payment.
I ask AskGamblers to help resolve this matter and ask CrownGold Casino to either process my withdrawal immediately or provide a clear written explanation for the delay.
I can provide screenshots of the transaction history and full email correspondence.
Thank you.
I am filing a complaint against CrownGold Casino regarding a withdrawal that has been delayed for an unreasonable amount of time despite my account being verified.
On January 29, 2026, I completed the wagering requirements on a bonus successfully and finished with a balance of approximately $5,224 CAD.
After that, I completed the casino’s verification process. My documents and phone were verified, and I also provided the BTC wallet address requested for my withdrawal.
On January 30, 2026, I submitted my first withdrawal request for $4,000 CAD via BTC. According to the casino transaction history, withdrawal attempts on January 30 were rejected. I contacted support because I was not receiving the confirmation email they said was needed to confirm my crypto withdrawal address. I explained several times that I was not receiving those emails, including in my spam folder. They verified it manually by confirming they received my request and that the withdrawal is processing.
Since then, I have contacted support repeatedly by email and live chat. Their responses have been generic and unhelpful, only saying that my withdrawal is “being processed” and that I should “be patient.” They have not given me any clear reason for the delay or any real timeframe.
On March 5, 2026, I submitted a new withdrawal request with a new BTC address. The casino replied that my account had been successfully verified and that my withdrawal was in processing, but it still has not been paid.
My transaction history shows the following:
30 Jan 2026 – Withdrawal rejected – 4,000 CAD
30 Jan 2026 – Withdrawal rejected – 4,000 CAD
02 Feb 2026 – Withdrawal recalled – 4,000 CAD
05 Mar 2026 – Withdrawal pending – 4,000 CAD
I have been trying to resolve this since January 30, 2026. I have complied with all verification requests and provided all information requested by the casino, but I am still being given no meaningful explanation and no payment.
I ask AskGamblers to help resolve this matter and ask CrownGold Casino to either process my withdrawal immediately or provide a clear written explanation for the delay.
I can provide screenshots of the transaction history and full email correspondence.
Thank you.
Screenshot
