Complaint #1
CrownGold Casino
Stalling withdrawals for no reason
8 months ago
Have been trying to withdraw 220 euro from this casino back to my Skrill account (same as used for depositing) for more than 3 days now (they claim on their site withdrawals are less than 1 hour, as is also claimed here on askgamblers)—these aren't even winnings, I deposited more than that on the day I requested the withdrawal. Originally when I signed up, all my withdrawals were processed without a hitch within an hour, sometimes only a few minutes. They then moved me onto VIP player and one of the benefits of that was supposedly faster withdrawals. After they moved me to VIP which was 3-4 days ago, they have stopped processing my withdrawals. I have been in contact with their customer support email who have given me nothing but excuses. More than 3 days later, my withdrawal is still sitting there pending. When they moved me to VIP, they assigned me a VIP Manager and claimed 24/7 round the clock support. I made contact with said VIP Manager and did not receive a response until today, two and a half days after I messaged him. As per their T&C's, withdrawals sometimes take a little longer when they have to do 'additional checks' or verification. When the "VIP Manager" finally replied, he confirmed that there are no additional checks needed for my withdrawal and that my account is fully verified and so they are not waiting on any documents or anything from me, so what is the hold-up with the withdrawal? They've stated sometimes withdrawals can take 'a little longer' due to volume, but that just doesn't add up how they can go from almost instant withdrawals day-after-day to leaving withdrawals pending for several days on end. So much for VIP benefits, in my case it looks that it has had the complete opposite effect!
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