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Cromwell Casino - Withdraw not working, No response from support

UNRESOLVED
marcelobp United Kingdom
posted on October 22, 2018.

(I have submitted the attached files by email)

Two weeks ago I have created a new account in this casino and used a 10 euro free bonus. I have then deposited 25 euros and started to play. After a few bets I have got 100.44 euros in my account. Unfortunately I have been experiencing a few issues after that:

1) I have sent my documents in order to verify my account, but I did not get any response or confirmation about that (email attached)
2) I have tried to withdraw the money, but after fill the form with my bank account information and submit it, nothing happens and I am forwarded to the home page.
3) I have sent an email to suppor­[email protected]­asi­noc­rom­wel­l.com, with no response as well. (email attached)
4) I have tried to contact by chat, several times. No response as well. Today for the first time I have got a response, but they left the chat as soon I explain my issue, as you can see on the screenshot attached.
Having saying that, how should I proceed to get a return from them and get my money back? I could see that there are another complaint with the same issue as me. Could you help me with that please?

Kind regards,
Marcelo

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