I found Casino Cromwell fron AskGamblers site 09/11/18 and created account.
I tried since verified my account and withdraw my winnings over 3 200 €. I send e-mail three different adress which all found from casino Cromwell site. My problems are excactly like Marcelo wrote in another complaint. Chat can not reach and if you get it, it does not answer to your question and does not help. Site response does not work either in PC or mobile phone. I have case also in LCB and there is one person from Cromwell casino who answered another question. But now it seems that she also left forum. I set few attachment about my account and returned e-mails.
I am happy to tell more about my case if needed.