Unable to withdraw €1,017

I found Casino Cromwell fron AskGamblers site 09/11/18 and created account.
I tried since verified my account and withdraw my winnings over 3 200 €. I send e-mail three different adress which all found from casino Cromwell site. My problems are excactly like Marcelo wrote in another complaint. Chat can not reach and if you get it, it does not answer to your question and does not help. Site response does not work either in PC or mobile phone. I have case also in LCB and there is one person from Cromwell casino who answered another question. But now it seems that she also left forum. I set few attachment about my account and returned e-mails.
I am happy to tell more about my case if needed.

(I have submitted the attached files by email)

Two weeks ago I have created a new account in this casino and used a 10 euro free bonus. I have then deposited 25 euros and started to play. After a few bets I have got 100.44 euros in my account. Unfortunately I have been experiencing a few issues after that:

1) I have sent my documents in order to verify my account, but I did not get any response or confirmation about that (email attached)
2) I have tried to withdraw the money, but after fill the form with my bank account information and submit it, nothing happens and I am forwarded to the home page.
3) I have sent an email to [email protected], with no response as well. (email attached)
4) I have tried to contact by chat, several times. No response as well. Today for the first time I have got a response, but they left the chat as soon I explain my issue, as you can see on the screenshot attached.
Having saying that, how should I proceed to get a return from them and get my money back? I could see that there are another complaint with the same issue as me. Could you help me with that please?

Kind regards,
Marcelo

Good Day A few months ago I signed up at this casino and used a 10 euro free no deposit bonus. I went to my profile and saw the wagering was set x10 the bonus amount. I completed wagering eventually but wanted to find out the withdrawal options, since e wallets was not available. Live chat is literally never as in never online. I could only make withdrawal to wire transfer, but they wanted to deduct 37 euro processing fee from the 100 euro max cash out. Eventually almost 2 months later I checked the website and saw I could not login. I left it and a few days later I could login again. I finally managed to find support online and then they advised me I did not wager enough, even though the bonus section under my profile shows 100% complete. I went through the terms and read the "No deposit bonuses" have a x10 wagering set, however support said I should wager x20. I left support and went back to wager the additional x10 my free bonus which is 100 euros, after I completed the wager I could not get hold of support for almost another week. Whenever I email them the emails bounce back. I finally managed to get hold of support but they said I should withdraw wire transfer. Whenever I enter my wire transfer details and enter the amount and click submit the page redirects to the home page, Not Cool. I asked support to submit withdrawal on my behalf, but they did not help and just said I should email them and they will get back to me, or that the agent spoke to the team and they will reach out to me, but so far its been 2/3 weeks, still no feedback and emails still bounce back. I have 120 euros in my account after completing wagering and would like help with withdrawing my 100 euros.