I verified my account using the verification tool on the website and was verified weeks ago. I made several deposits and then on November 15th. around €1,600 won without a bonus.
On November 16th I submitted my withdrawal requests. The withdrawal requests were deleted 3 times. I emailed both KYC and the support email to KYC, but they were not responded to.
There is still €1600 left that I cannot withdraw. Status has been in progress for days or is simply deleted.
I have not received any communication from Croco regarding my withdrawal.
Check out the screenshots I have attached including emails and withdrawal requests.
In emails from support: We regret to inform you that your current withdrawal request was rejected due to incomplete account verification.
To complete the verification process for your Paysafe account, we ask you for the following information:
But I don't have a Paysafe account and have never paid with it. I only pay with Skrill and a credit card. I sent this information but did not hear back within 2 days.
Check out the screenshots I have attached including emails and withdrawal requests. You can clearly see that only Skrill and credit card were used and both payment methods were positively verified. Another typical case of delaying the payout in the hope that the player will lose the money in the meantime. Please help because otherwise, it will take weeks until this casino tries all sorts of excuses not to have to pay out the money.
