Hello,
I am writing this complaint here since I've gotten no response, no support ticket confirmation, no nothing from support@crocoslots.com, despite multiple attempts.
5 days ago I made a new account on this site, filled in my details, and logged in. After that, I made a successful deposit transaction via Visa, authenticated through my bank. Instantly after the transaction I got logged out and notification that my account was disabled. Relogging impossible. Money was charged from my bank and I have a receipt of that.
I'm quite frustrated with the fact, that I've given away money to a company without being able to use it and have had no response from the support. I've reached live chat and was told that people will be in contact. I've sent emails from two different accounts, but nothing. I've waited almost a week now, no indication that this is being processed whatsoever. I don't care that my account is disabled and the possible reason for that, I just want my refunded money back to my bank account. I think a situation like this, is quite unfair.