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CrocoSlots Casino - Delayed withdrawal after successfully verified

RESOLVED

Complaint Info

Disputed casino

CrocoSlots Casino
Posted on December 15, 2022

Hello, I've been trying to make my payment for 2 days. I've already been successfully verified. The casino says they are having technical problems with jet on. I was then supposed to pay out via bank, which was then rejected today because it didn't match my deposit method. Each employee tells me something different, maybe I can be helped here. I deposited 100 euros with 50% and I successfully completed the wager of 2250.

AskGamblers
Posted on December 15, 2022

Dear @Nexty,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on December 16, 2022

Hi Nexty & AskGamblers Team!

This is to inform that we have checked the case above.
Indeed, the wagering requirements have been fulfilled successfully, and the account is verified by now.

It seems that the payment provider is not accepting the cash-out, therefore the relevant department is in touch with the payment provider in order to solve the issue.
We kindly ask you not to cancel pending cash-outs in the meantime.

As soon as we have feedback, we will inform you accordingly via mail.
Please be assured that a solution will be provided!

Respectfully,
Team CrocoSlots

Posted on December 16, 2022

Thanks to askgamblers and crococasino I just received the payout.

The case can be closed.

I assume it was really due to a technical fault.

AskGamblers
Posted on December 16, 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.