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CrocoSlots Casino - Verification impossible and not accepting my documents


Complaint Info

Disputed casino

CrocoSlots Casino


$ 180

Chris6970ed Colorado
Posted on August 20, 2023

I want $180 which is not a lot from them and sent all my information in they got everything verified except for my address they say cannot be verified I do not rent from a place that pays the bills separately. My rent includes all of my utilities. So I have sent in to them credit card statement Bitcoin statement w-4w2 and I've sent State ordered child support that has my address on it. And other things to show my address. They continue to tell me that it's illegible or cut off. After the first email from them stating this I have made sure that that is not the case and continue to still get this as a conclusion from them.

Posted on August 21, 2023

Hello Edward & AskGamblers Team!

Kindly note that we are unable to find your credentials in our database.
After checking all the screenshots thoroughly, it came to my attention that you are referring to a different casino called "Playcroco"

Please be so kind and redirect the complaint accordingly :)

Thank you for your cooperation!

Team CrocoSlots

Posted on August 21, 2023

Dear all,

As apparent from the casino's latest post, it is now obvious that the player submitted complaint against wrong casino, which has not yet even been presented and reviewed on AskGamblers. Therefore, we have no other choice but to Reject the complaint.

AskGamblers Complaint Team is using this occasion to recommend the player that further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.