Crazy Fox Casino - 2500 EUR withdrawal delay

Dear Crazy Fox Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear NEMACYST and Askgamblers Team,

Thank you for providing us with a chance to shed light on the situation, as a customer satisfaction is our top priority.

We want to bring to your attention, that this case has been transferred to the payment provider. According to the anti-fraud policy, player's deposit requires additional checking, specifically making sure that the funds have reached us.

We will inform you regarding the updates as soon as we get them.
Your understanding in this matter would be greatly appreciated!

Kind regards,
Crazy Fox Casino Team

Dear AskGamblers

Today April 15 still no payout.

Regards
Nemacyst

Dear Crazy Fox Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear NEMACYST and Askgamblers Team,

We are happy to share some good news with you!

In our casino, we care about satisfaction of our customers, and we would like to inform you that player's withdrawal request was successfully approved on April 17th, 2023, at 07:23 UTC. The funds should be credited to the bank account in the few banking days.

Thank you for your understanding! We believe that this complaint can be marked as resolved now.

In case of any additional questions, feel free to contact our support team - we work 24/7 and will be more than happy to help you!

Best Regards,
Crazy Fox Casino Team

Dear AskGamblers

I received the funds after a long wait of two weeks. However, my account has now been blocked for no reason.

Regards
Nemacyst

Dear Crazy Fox Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear NEMACYST and Askgamblers Team,

We would be happy to share the last updates with you!

Please be informed that the withdrawal in question was already processed on April 17th, 2023 07:23 UTC, and the player has confirmed the arrival of funds to the bank account.

As for the account closure, player's account was closed under the N1 license due to failure to pass verification. As a licensed casino, we have strict rules and regulations regarding KYC procedure, which must be followed. NEMACYST was informed by email and was asked to provide necessary documents for the verification process, so we could consider the account reopening. At this moment, we are still waiting for the requested information from the player.

Summing up all the details, we believe that this complaint should be marked as resolved, as the withdrawal issue was resolved, and account reopening is being handled, but completely depends on player's will to complete the verification.

If you require any additional information or details, we would be happy to help!

Kind regards,
Crazy Fox Casino Team

Dear @Nemacyst,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.