Complaint #27 Conquestador Casino

Withheld funds 3948 EUR

By Jussigamer

1 month ago

I hereby submit a formal dispute concerning the amount of €3,948 held by the operator.

I completed the operator’s KYC verification requirements in full. The initial documentation was submitted on March 5, 2026, and all subsequent requests have been satisfied without delay. Despite full compliance, I am still unable to submit a withdrawal request, and my funds remain unjustifiably restricted.

The operator’s failure to process my withdrawal constitutes a breach of its contractual obligations and applicable regulatory requirements regarding timely payouts and fair treatment of customers.

I hereby demand the immediate release and payment of the full balance of €3,948 without further delay.

Disputed Casino Conquestador Casino

Reason Delayed payment

Amount €3948

Discussion

AskGamblers

• Support Team

1 month ago

Dear Conquestador Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Conquestador Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $2,529

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

Conquestador Casino Complaints

See all complaints for this casino

Casino unable to withdraw to card and refusing a manual bank transfer

Hello, I have been trying to withdraw over 400 since the 25th.

I originally deposited with neosurf and won my. winnings.

I then was told there is no bank transfer option available to me.

I was then told to deposit again with a visa and spend the deposit and request the withdrawal. I did that on the 25th and for two days I was told it was bouncing back.

I then.was told to deposit with Ecopayz, so I created an ecoPayz account.and deposited onto it, then when I tried to deposit anywhere with ecoPayz it declines,

I have been told for days the exact same thing, that the payment team is trying to find out why it is bouncing back. My bank doesn't decline a transfer and never has.

I am constantly told I cannot get a Manual transfer to my bank, even though I can easily give my IBAN to the team, which is verified on my bank statement, and have it solved. I really hope this can be done because they have been spending more money with no withdrawal.

I have transcripts from each time, every day the date of request of my withdrawal is changed by the casino. I set it at the 25th and every day since it changes to the next day. and over 96hrs is going too far for a casino that does transfers a lot faster.

Thanks.

Adrian

Resolved

$435