Missing 197 in deposit

I hereby submit a formal dispute concerning the amount of €3,948 held by the operator.

I completed the operator’s KYC verification requirements in full. The initial documentation was submitted on March 5, 2026, and all subsequent requests have been satisfied without delay. Despite full compliance, I am still unable to submit a withdrawal request, and my funds remain unjustifiably restricted.

The operator’s failure to process my withdrawal constitutes a breach of its contractual obligations and applicable regulatory requirements regarding timely payouts and fair treatment of customers.

I hereby demand the immediate release and payment of the full balance of €3,948 without further delay.

Hello, I have been trying to withdraw over 400 since the 25th.

I originally deposited with neosurf and won my. winnings.

I then was told there is no bank transfer option available to me.

I was then told to deposit again with a visa and spend the deposit and request the withdrawal. I did that on the 25th and for two days I was told it was bouncing back.

I then.was told to deposit with Ecopayz, so I created an ecoPayz account.and deposited onto it, then when I tried to deposit anywhere with ecoPayz it declines,

I have been told for days the exact same thing, that the payment team is trying to find out why it is bouncing back. My bank doesn't decline a transfer and never has.

I am constantly told I cannot get a Manual transfer to my bank, even though I can easily give my IBAN to the team, which is verified on my bank statement, and have it solved. I really hope this can be done because they have been spending more money with no withdrawal.

I have transcripts from each time, every day the date of request of my withdrawal is changed by the casino. I set it at the 25th and every day since it changes to the next day. and over 96hrs is going too far for a casino that does transfers a lot faster.

Thanks.

Adrian