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Codeta Casino - Unpaid spin & account balance

UNRESOLVED
Powerhead66 United Kingdom
posted on November 8, 2018.

I joined this site on the 13th of October, one of my spins was unpaid (£ on 32 red = £288) so I contacted the in game support who confirmed this and said it will be investigated by the casino with a response in 2 days (see attachments). I have been requesting an update on this issue for 3 weeks and keep getting told it has not been investigated yet. On the 14th of October and ever since then, I have not been able to access my account which had a balance of £325 i have also been chasing this issue roughly every 2 days up until now and have been told the site has issues with some users when logging in and it was with their IT department. A few days ago, I self excluded myself from a different website which was also run by everymatrix gaming and so i was self excluded on codeta also. Neither of my outstanding issues have been resolved yet so i requested my balance to be sent to me. I have had no response on this. In total I am owed £325 (balance when account was unable to be accessed due to site issues) and £288 from an unpaid spin due to software issues for a total of £613

Powerhead66 United Kingdom
posted on November 8, 2018.

As of 8/11/2018, the balance in the account of £325 has been refunded. The software glitch issue is still outstanding.

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