No Contact regarding account closure

I deposited £200, and received a £100 bonus. I placed a £200 bet on roulette on "red" and won as you can see on the screenshot. My balance should therefore have been £400. However I did not receive the bet winnings and my account balance is now £0. I am unable to withdraw as my account balance is £0, when it should be £400 as the bet won.

I joined this site on the 13th of October, one of my spins was unpaid (£ on 32 red = £288) so I contacted the in game support who confirmed this and said it will be investigated by the casino with a response in 2 days (see attachments). I have been requesting an update on this issue for 3 weeks and keep getting told it has not been investigated yet. On the 14th of October and ever since then, I have not been able to access my account which had a balance of £325 i have also been chasing this issue roughly every 2 days up until now and have been told the site has issues with some users when logging in and it was with their IT department. A few days ago, I self excluded myself from a different website which was also run by everymatrix gaming and so i was self excluded on codeta also. Neither of my outstanding issues have been resolved yet so i requested my balance to be sent to me. I have had no response on this. In total I am owed £325 (balance when account was unable to be accessed due to site issues) and £288 from an unpaid spin due to software issues for a total of £613

Hi. Something have happen with this Casino. They refuse to process my withdrawal. More than 48 hours passed now and the support promised me and promised me to send it. Byt they don't. A Lars lied for me there. 1. Here is a email that say that they process my withdrawal. Lars (Codeta) 11 mars 03:15 CET Hello Dennis, The withdrawal process can take time some time. Depending on the workload on our department in charge. Sometimes, unfortunate it can take longer than 24 hours. Your withdrawal has been processed from our end now and your withdrawal should be on your bank account as soon as possible.' Regards Lars Senior Advisor 12 hours after I asked a second time and that man told me. That the will process it very soon. Joel (Codeta) 11 mars 11:01 CET Hi Dennis, Thank's for the e-mail you have sent us regarding your withdrawal. We spoke on the livechat earlier and as i said i apologies for this taking a little extra time. I have sent them a reminder and your withdrawal should be approved very soon. If you have any questions regarding this or anything else, Please don't hesitate to contact us at any time! Wishing you a really good day now Best Regards, Joel Customer Care I dont trust them anymore something happens with that Casino. One year ago they were fast with withdrawals, nut not now. Please Askgamblers help me. Dennis

This is more than complaint and an unpleasant experience that I want to share, i opened an account with Codeta on 4th February and tried to make deposit with them 1. I deposited an amount using Trustly services at Codeta on Saturday 04th Feb 2017 which usually looking into the previous history with other casinos never take more than few minutes. 2. But as per the message after making deposit on Codeta a message displayed that deposit will be credited on next day as it was exceeding limit. This in itself was quite surprising for me as I have never experienced this problem at any other casino before. 3. Adding adding to the pain, today it's 07th February 2017 and my money is still not deposited to the account. I have been trying to get an answer and now customer care stating it may take up to 3 business day to settle and reflect in your account. I was completely stunned with that response but adding to that customer representative like Tryst working with them were quite rude in chat when ask for explanation (my chat transcript can be checked for that). 4. I want them to track it with Trustly asap and get my money deposited, whenever a question is asked they revert back stating its lying with trustly and we don't have control. They have not specified any time limit with any of the deposit method, how a customer will know what they shall expect in case of any failure or error during deposit. 5. In this world of live casino and gaming everything is instant and if it takes almost 3-5 days just to realise the deposit how can one expect a customer to stay with you. I am still waiting for my money counting the days.

I got a 50 swedish kr bonus to use in the live casino, I jumped into the roulette tables won the ammount over 400 kr, around 41 euros, now I bet 6 -10 kr chips on 1 number, and it hits on my number suddenly my balance is zero, after contacting the support they claim I have bet 60 kr and the max bet for bonus is 50 kr a bet, theres no were on the site I can find the info 50 kr max bet on bonuses very unclear. Ontop of that they confiscated all the money refused to pay the ammount before this 60 kr bet, and havent got any mail answers either.