Cocoa Casino - Redemption not received - Complaint Unsolved

I’ve contracted cocoa casino several times regarding my redemption, but no one is able to help. I’ve emailed support to no avail. Their emails are conflicting. They state up to 12 working days after the verification is completed, withdrawals are professed. I’m beyond the 12 business day requirement. Now they are telling me next week it will be paid. I withdrew. $101 and it shows pending on my account. Pleased help. It’s beyond the 12 business day requirement and the withdrawal is still pending.

AskGamblers

Dear Cocoa Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Rickyclay Georgia(US) Message

I received an email advising me the payment would be issued next week. I was told the day I was verified that it would be released 12 working days after. This is more than the 12 working days they’ve asked me for. I’d just like my redemption. I cannot get a clear, honest response from them.

Cocoa Casino - Redemption not received

Complaint Info

Disputed casino

Reason

Amount

$ 101

Cocoa Casino Complaints

Cocoa Casino - Amount removed from balance

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